Hi, Hope doing great!!!
I have an urgent requirement below, please go through it and if you find yourself comfortable for the same then share your updated profile ASAP at *dee...@sysmind.com <dee...@sysmind.com>* Also, please recommend someone if suitable for the same kind of position. You can also call me @ *609-897-9670*4004. * *Role : *Incident Manager *Location :* Philadelphia, PA *JD :* - The IM is part of the Production Support team which is responsible for managing incidents for new and existing Products. - This position is responsible for Incident Management ensuring that all incidents are identified, triaged and resolved within SLA. - Additionally, this position will be responsible for ensuring that all root cause analysis is documented for high severity incidents and delivered to the respective Product owners. - This position will interface with Comcast Product, Change, Problem, Release, Engineering, Market and Operations Management teams. *Essential Duties and Primary Accountabilities: - *Manage incidents to resolution including escalations where appropriate. * - *Daily incident analysis reports for outstanding incidents. * - *Provide root cause analysis documentation to internal teams. * - *Review root cause analysis documentation with Product owners. * - *Document and adjust the Incident Management processes including training appropriate personnel. * - *Participate in new Product releases. - Integrate support with Production processes. * - *Provide root cause analysis documentation to internal teams. - Review root cause analysis documentation with Product owners *Deepak Kumar* | SYSMIND, LLC Sr. Technical Recruiter [image: https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png] Phone: 609-897-9670 x 4004 Email: *dee...@sysmind.com <dee...@sysmind.com>* Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
