Hi Please lookup the below position and if you feel comfortable ,then please send me your updated resume.
*Position : Network Voice Engineer with *(CUCM) and Cisco Contact Center (UCCE) exp. * Location : Columbus , OH * *Duration : 5+ Months * *Interview : Phone then Face to Face * *Job Description* · Voice Engineer 3 to assist with build out of IP Telephony infrastructure to address “bubble” call capacity increase for FMer Contact Center Integration. · This individual is responsible for assisting with implementation of complex voice infrastructure & call center applications. Will be responsible for implementation of migration strategy for traffic & toll free numbers, load testing & technical documentation for the expanded scope to address contact center needs for FMer merger. *Responsibilities:* · Provide engineering assistance with the migration and expansion of the existing enterprise wide Cisco IP telephony platform (CUCM) and Cisco Contact Center (UCCE) system. · Specifically with 1) migration of the existing Cisco AS5400 T1/PRI PSTN Gateways to (14) Cisco ASR 1002 SIP PSTN Gateways; 2) migration/expansion of the existing CVP VoiceXML gateways by adding nine (9) new Cisco 3945E VoiceXML gateways; and 3) assist with operationalization of the infrastructure using Prime Collaboration for monitoring and assurance · Assist with change management related to infrastructure build including TDM & SIP/IP Toll Free migrations. · Articulates impact of technical and non-technical information and has good technical writing skills. · Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Delivers project and process documentation · Promotes the efficiency and productivity of the UCCE environment by ensuring quality control in call routing to increase efficiency and maximize the customer experience. Job Requirement · Bachelor’s degree in a technically related field of study · 7+ years of progressively responsible technology experience · Should have hands on experience and technical knowledge of environments utilizing Cisco IP Telephony, Contact Center, IVR and Call Recording · Excellent communications skills (written and verbal) and ability to work both independently and in a group · Experience in an enterprise environment is required · Good understanding of Toll Free Routing features and communications protocols such as H323 / SIP/ QoS / QSIG / G.711 / G.729, SRST, private line services from T1 to DS3 is required. · Should have demonstrated behaviors as a team player, critical thinking skills, accountability and taking ownership · Good leadership skills · Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems. · Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues. · Frequently anticipates problems and analyzes ways to mitigate the risk. · Cisco Routers and Switches · Advanced understanding of business technology drivers and their impact on architecture design · Advanced understanding of performance and monitoring · Advanced understanding of industry best practices. · Advanced troubleshooting skills · Previous banking/financial industry experience is a plus but not required Other Traits and Characteristics: · Hands on experience VoIP/IPT, SIP deployments, Call recording and Contact Center solutions consulting, design, configuration, deployment, documentation and support · Configure base CUCM components, such as device pools, Call Manager groups, and other common elements. Build dial plans including route patterns, route lists etc · Investigate and respond to alarms raised by monitoring tools on systems · Experience with Cisco Unified Contact Center Enterprise, Call Recording & IVR · Strong understanding of dial plans, device pools, media resources · One of the following certifications: CCNP, CCVP or CCIE · Two+ years of proven contact center experience specific to call routing (Cisco UCCE or Carrier based routing platform experience required eg AT&T Route It) · Demonstrated ability in working with teams. Familiar with business plans as they relate to the contact center. · Demonstrated understanding of carrier based routing, queuing and network announcement features · Familiarity with IVR/CTI functionality & IP Long-Distance and Toll-Free Services. · Strong organizational skills with attention to detail. Regards , Kailash Negi VSG Business Solutions 221 Cornwell Dr Bear, DE 19701 Email ID : kail...@vsgbusinesssolutions.com Phone: 302-261-3207 x 102 -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
