*Site Support Analyst II*
*Location: Columbia, Maryland* *6 months contract* Job Duties and Description: The Site Support Analyst II is responsible for providing technical support on various aspects of end user systems support, including PC Hardware and Software Support, Mobile Device Support and Video Conferencing Support. Responsibilities: • Imaging, setup and deployment of Desktop and Laptop Computers. • Installation and setup of PC Peripherals. • Movement and tracking of PC related hardware. • PC Software Installation, Including Microsoft applications, Shrink-wrapped applications, development tools and internal applications. • Provide Second tier technical support for multiple products to internal associates via Remedy tickets. • Support, troubleshooting, repair or replacement of PC Hardware and related peripherals. • Support, troubleshooting and remediation of software related issues. • Tracking computer related equipment from an Asset Management perspective. • Utilize the Asset Management Software and supporting hardware to ensure accuracy and completeness of computer related equipment inventory. • Support and Deployment of standard corporate Mobile Devices. • Support for Video Conference and Audio-Visual Support for meetings and internal events. • Provide quality customer service when interacting with all associates. • Develop and improve strong customer service, communication and technical skills. • Handling Remote Support issues Requirements: • Minimum 5 years of computer hardware and software support experience in an enterprise environment. • Thorough understanding of Windows XP/ Win7 desktop OS. Any Mac OS is a plus • Strong computer skills necessary in Microsoft Office Suite. • !!!!!!!Excellent customer service skills!!!!!!!! • Strong written and verbal communication skills. • Excellent people skills with ability to handle difficult situations. • Excellent time management and organizational skills. • Ability to multitask and prioritize. • Strong Troubleshooting capabilities evidenced by organized, analytical thinking. • Ability to work with minimal supervision. • Keen attention to detail, with a commitment to follow through and follow-up. • Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management and executive management. • Experience with Remote Support • Must be a self-starter with the ability to work independently and in a collaborative team environment. • Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members. • ITIL certification a plus • Technology certifications a plus (i.e. MCP, A+, etc.) • 2 year college degree required; 4 year college degree preferred • 5+ years related work experience • Military education or experience may be considered in lieu of requirements listed above *Thanks and Regards,* *Warm Regards,* *Randhir Kumar* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* *Email: **randhir.ku...@idctechnologies.com* <randhir.ku...@idctechnologies.com> *Phone: * *408-459-1535 Web: **www.idctechnologies.com* <http://www.idctechnologies.com/> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
