Must have 2 years of exp (do not need to be senior) *H1B is ok*
*UHG Req ID (UHGJP00043370 )* Title: WFM NICE IEX Engineer Duration: 6+ month Contract Location: Horsham, PA or Eden Prairie, MN *Job Responsibilities: * This position is to assist with the day to day support of the CSS NICE IEX platform. Telephony Application Services Team size is 4 resources; this would make it 5 *What are the top responsibilities for this position?* This position will provide support and maintenance of UnitedHealth Group’s workforce optimization tools for the contact center with an emphasis on the Nice WFM (IEX) product. The position’s responsibilities will include incident and problem management, planning and execution of maintenance activities, vendor management, and serving as an application subject matter expert for upgrades, projects and integration efforts. *What software tools/skills are needed to perform these daily responsibilities*? • 2+ years experience using or supporting Nice workforce optimization tools or similar tools from a different vendor such as Aspect or Verint • 2+ years application or infrastructure support in a large enterprise environment • 2+ years experience with Windows Server 2008/2012 and Windows applications. *What skills/attributes are a must have*? 2+ years experience using or supporting *Nice workforce* optimization tools or similar tools from a different vendor such as Aspect or Verint. ****** Ideally 2 plus years supporting a NICE IEX 4.6 platform Jenny Smith | Sr.Recruiter jenny.sm...@itbtalent.com | #609-935-3773(Ext.101) ITBrainiac Inc. | www.itbrainiac.com 116 Village Blvd, Suite 200 - Princeton, NJ 08540 **************************************************************************************************************************** Notice: This email contains confidential or proprietary information which may be legally privileged. It is intended only for the named recipient (s). If an addressing or transmission error has misdirected the email, please notify the author by replying to this message by "REMOVE". If you are not the named recipient, you are not authorized to use, disclose,distribute, copy, print or reply on this email, and should immediately delete it from your computer system domain if required. -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
