Greetings,
This is Prabhu from SancroSoft USA Inc. Our client have requirement for A Technical Analyst @ Groton, CT for 4-6months. Please reply with word.doc format updated resume with contact detail. Role: Technical Analyst Location: Groton, CT Duration: 4-6months Rate: $35/hr for Junior level - $50/hr for Senior level and experienced candidate ( Need profiles on both the levels) JOB DESCRIPTION – Technical Analyst - This position requires a process-oriented technical team member with the ability to support an Enterprise service delivery organization and provide excellent customer service. - A demonstrated aptitude to rapidly develop expertise in a complex technical environment is required and previous experience with RSA SecurID or related remote access technologies is must. - Strong communication skills are required to maintain effective internal and customer relationships. - The Service Support Analyst, Digital Certificate Services, will serve as a technical resource supporting Pfizer’s effort to replace all of our current RSA SecurID tokens globally. - The primary areas of responsibility will involve working closely with the Project team in a direct customer support role. - The analyst will troubleshoot and solve remote access VPN related issues, account set up, SecurID token problems and must have previous experience supporting technologies via telephone and use of a helpdesk ticket management system. 1. This position will serve as a technical resource on the team and will be responsible for supporting defined service level agreements (SLAs) to include service availability, incident response and incident resolution. 2. This position will also ensure that all technical changes follow the formal change management process. 3. This change management process will include evaluating proposed changes, determining the impact on current support processes and properly documenting support modifications during implementation. WORK EXPERIENCE/SKILLS: - 4+ years experience managing Service Delivery in an Enterprise environment - 2+ years experience supporting RSA or similar remote access technologies - 2+ years experience administering and working with trouble ticket queues - Strong working knowledge of RSA SecurID EDUCATIONAL BACKGROUND: BS in a technical field (MS preferred) OTHER DESIRABLE ATTRIBUTES: - Demonstrated technical proficiency is required - Familiarity with directory services (AD, LDAP etc) is desired - Familiarity with Identity and Access Management practices is desired DUTIES AND RESPONSIBILITIES: - Serve as a technical resource supporting Pfizer’s RSA ACE infrastructure token replacement project - Work with users to troubleshoot and resolve VPN related issues for newly assigned tokens. - Perform root cause analysis and develop technical documentation for incident response. - Manage the ticket queue to meet SLA’s. - Create daily, weekly and monthly custom ticket reports. - Support all aspects of end-user related SecurID support. - Participate in Incident and Problem Management activities based on Information Technology Infrastructure Library (ITIL) guidelines. - Represent Digital Certificate Services during information technology audits by internal and **** For quick response please contact me at pra...@sancrosoftusa.com # 916-671-5596 **** For Quick Response Contact me pra...@sancrosoftusa.com 916-671-5596***** -- Thanks & Regards, *Prabhu* *Sancro Soft USA Inc.* *Direct:(916)-671-5596|* *ALT: (916) 671-5579* ***pra...@sancrosoftusa.com * *4944 Sunrise Blvd, Suite B-4 |Fair Oaks, CA 95628|Fax: (916) 200- 1305| www.sancrosoftusa.com* My Linked In profile is at: http://www.linkedin.com/in/prabhumandhar Y IM: prabhu.recruiter Gtalk: prabhumandhar *Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills .1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails, then please write a mail in subject line as Remove. Sorry for any inconvenience caused.* -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. To unsubscribe from this group, send email to sap-or-oracle-financials+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-or-oracle-financials?hl=en.
