IMMEDIATE NEED - Websphere Admin/Support- Clustering
Send Resumes To nav...@aureustechsystems.com
Job Title: Websphere Admin/Support- Clustering
Location: Chicago, IL
Duration: 6-12 months
Notes from call with manager:
5-6 years of Websphere and MQ
Working on Plan side. Not internal apps
Clustering in service integration
Clustering experience is the focus on this role
Need experience with Websphere 7 or 8
Long term position
Application Support Engineer responsible for providing high-quality
technical support for the web based software programs. Strong technologist
with good understanding of application development and server
administration (preferably with strong expertise in J2EE deployments on IBM
Websphere Application Server). Subject Matter Expert for client facing
products. Provides technical expertise to customers by answering telephone
calls while replying to support tickets in line with departmental measures,
with a focus on high quality, accuracy and customer satisfaction.
Participates in weekly technical calls and workgroups. Troubleshoots issues
by analyzing log files while conducting live Webex sessions. Liaison with
Software Engineering teams. Takes full ownership on technical issues and
drives them to complete resolution. Provides training to customers as
required. Support Engineers may be required to be on-call on a rotating
basis throughout the year.
To be successful in this role, candidate needs to:
• Have exceptional troubleshooting, analytical and customer-handling skills
• Show excellent communication skills (both verbal and written)
• Have great people skills and customer oriented attitude
• Have a track record of finding creative solutions to unique problems in
challenging situations.
Required experience:
• A bachelor degree in computer science/engineering or equivalent work
experience
• Administration/support experience in IBM WebSphere Application Server and
WebSphere MQ
• Installation, configuration and troubleshooting of J2EE applications
(preferably on IBM Webshpere Application Server)
• Strong support and administration experience in distributed enterprise
software solutions (good understanding of messaging systems, preferably IBM
WebSphere MQ)
• Proficient in analyzing and clarifying customer queries though
troubleshooting and researching existing knowledgebase articles/known issues
• Track record of customer facing roles with focus on providing level one
support (preferably to off-site and remote customers)
• Good understanding of software lifecycle with focus on source control and
configuration management.
Required Technical Expertise:
- 5 years Java / J2EE configuration and deployment management
- 3 years configuration management and deployments in Web Service oriented
architecture
- 3 years administration and configuration in IBM WebSphere Application
Server and WebSphere MQ
Desired Technical Expertise:
- 2 years DB2 / SQL
- 2 years build automation with Hudson, Cobertura, Ant (or similar)
- 2 years source control software (ClearCase or similar)
Thank you!
Naveen Kumar
Technical Recruiter
Aureus Tech Systems, LLC
17593 E Euclid Ave,
Aurora, CO 80016
Phone: 720-789-5608
nav...@aureustechsystems.com
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