A new Job, ID: 22416 <http://www.ejobsville.com/display-job/22416/> was added at *eJobsVille.com - For the Best Tech Jobs in Town*<http://www.ejobsville.com>
*Title:* *SAP L1 application helpdesk Analyst* posted on 2013-08-19 09:05:28 *Job Description:* Skill SAP ABAP,Understanding/exposure of service desk/helpdesk operationLocationCleveland, OH Total Experience5 yrs. Max Salary$ DOE Per Hour Employment TypeContract Jobs (Temp/Consulting) Job Duration 12 monthsDomain Any *Job Requirements:* The candidate should have the following skills: • SAP technical knowhow in the area of ABAP. • Understanding/exposure of service desk/helpdesk operation • Excellent English communication skills with neutral accent is a MUST • Exposure to handling American customer for a couple of years in order to understand the cultural mindset of American customer is a must • Exposure to preliminary incident resolution process to achieve committed FCR (First Call resolution). • Experience in ITIL practices for Incident, Change and Problem Management – preferably with SAP Service Desk will be desirable. • Self-motivated and process oriented personnel with quick learning skills • Knowledge of HP service center will be an added advantage Key Responsibilities: • Service Desk associate would log, track and report tickets received through Web, Phone& email and would provide the first level of resolution (If possible) through KB/KEDB (Knowledge Base or Known Error Database) • To be the single point of contact for all SAP application related issues • Take active part in knowledge transition to gather all knowledge related to application process and service desk overview • Prepare and deliver all agreed transition related deliverables to ensure a seamless and effective transition achieving on time signoff from customer to enter steady state as per schedule. • Act as the first point of contact forSAP super users to give them first level support for SAP application technical issues • Create and enhance KEDB • Coordinate with offshore counterpart • Preparation and reporting of agreed service desk SLA metrics *Salary:* DOE *Click here to view full job descripton and apply*<http://www.ejobsville.com/display-job/22416/> (Guest users can also apply) ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/groups/opt_out.
