Genesys administrator-Phoenix, AZ*
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*Position:Genesys administrator
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*Location:Phoenix, AZ*


*Responsibilities*

·Genesys system administration

·Installing Genesys components

·Development of routing rules using composer

·URS and iWD rules development

·Troubleshooting production issues

·Agent script development

·Support and maintenance of data integration.

·Integrating Presence, Chat and Web callback with front end web

applications.


Qualifications

·Genesys Inbound and Outbound certification

·10+ years on Genesys and communication platform related work

·Strong development background

·Agile working experience

·VoIP technologies

*Thanks And Regards*
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*Anjan Kumar |IT Recruiter*
*SRS Consulting Inc.*
*Tel:  (510)256-0377 Ext 107*
*Fax: 510-252-0626*
*Email: anjan....@gmail.com*
*YahooIM: anjan_...@yahoo.co.in*
*Gmail:anjan....@gmail.com*

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