A new Job, ID: 90980 <http://www.ejobsville.com/display-job/90980> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Field Service Manager (IVSC) posted on 2014-01-03 09:54:28 Job Description:Hello, My name is Girish Aiedasani and I'm a Staffing Specialist at Intelliswift Software Inc, a Global IT Services & Staffing Company. Our client is looking for a Field Service Manager in Las Vegas, NV this is a fulltime opportunity Kindly send updated resume to giris...@intelliswift.com along with the expected rate/Salary. If this project does not match your exact skills perhaps you know of someone with the necessary experience and availability; if so, please feel free to forward this e-mail at your discretion or pass on their references to me. Title: Field Service Manager (IVSC) Location: Las Vegas, NV Duration: Fulltime / Permanent Job Summary: The Field Services Manager / Director will report directly to the SVP Delivery & Support and will be focused on the installation of IVSC’s technology products into vehicles in remote locations both nationwide as well as globally. The qualified candidate for this position will be capable of quickly building up a team of individuals responsible for delivering field services and direct customer support for mobile technology devices in various types of vehicles. They will also be responsible for managing device supplies and for forming, managing and maintaining suitable contractor relationships needed to assist with the delivery of field services and support for IVSC. Responsibilities The specific duties of the qualified Field Services Manager / Director include the following: • Development of Field Services Delivery Methodologies and Tools including but not limited to: o In-vehicle device installation processes, including the development and documentation of these processes, ensuring that they are portable and reusable. o Tools and resources that can be used by both internal and contractor installation teams to ensure appropriate and consistent installation methods and practices o Systems to track installation efforts including coordination with the development team to ensure that installation systems work synergistically with the platform software • Lead and manage the process of mobile electronics device installation and support in a field environment, including: o Coordination and scheduling of installations and support service calls leveraging both internal as well as contractor resources o Management of the resources required to perform these services including planning for peaks and lulls in demand by leveraging temporary or contract resources o Supervision of field installation work to include • Management of device supply and supply chain, including: o Maintaining relationships with manufacturers and vendors and negotiating to secure the best possible production unit price for IVSC o Working with customs and freight forwarders to ensure no delays or issues with delivery or customs o Ensuring that stocks on hand are properly secured and tracked o Overseeing stocks of devices to ensure that devices are available when needed and that stocks are increased ahead of major installations to ensure no delay in the installation schedule • Establish, manage and maintain relationships with installation contractors including: o Identifying contractor resources and evaluating their ability to perform the required work o Negotiating work rates for installation projects o Coordinating with contractors to ensure appropriate staffing levels on installation projects and to ensure installation staff availability for both large and small installation projects o Experienced enough with mobile electronics installation to be able to evaluate and rate contractor teams on an ongoing basis • Work with the Director, Training & Education, to establish, manage and deliver field training and certification programs for installers: o Provide input and expertise on installation practices to direct the development of training materials, curricula and certification programs o Act as an expert field trainer for both internal team members, contractor resources and fleet maintenance personnel o Provide ongoing oversight and control over the Certified Installer Program Qualifications • Minimum of 5 years’ experience in a technology field services organization or a company specializing in vehicle mobile technology installation services • Bachelor’s Degree from an accredited school or university or appropriate and acceptable alternate certifications and training related to the area of mobile electronics installation, management and maintenance services • Proven ability to supervise shop personnel or installation professionals in a shop and field environment • Experience managing critical equipment and supplies as well as developing and maintaining supplier relationships • Proficiency using Microsoft Office products for documentation, project tracking, proposals, etc. • Self-starter, able to work and thrive in a high-energy environment with little to no regular direct supervision • Experience in the transportation and logistics industries a plus If you are available and interested, please do send me a word copy of resume along with following details: Earliest availability for the assignment: Earliest availability for the Interview: Current location: Ready to relocate: Preferred contact number: Work Authorization: Expected Rate : Expected Salary : Note: We respect your Online Privacy. 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