*Avaya /VOIP Network Engineer in NJ for 6-12 months Contarct!!!*
Title: Implementation Consultant (Routing Engineer) Location: Roseland, NJ Duration: 6-12 month contract *******MUST BE LOCAL FOR A FACE TO FACE******* *******I WILL TRY JUST A REALLY STRONG ROUTING/CALL CENTER NETWORK PERSON AS WELL IF GENESYS IS NOT FOUND******* *Description:* ADP is searching for a Genesys Routing Engineer. The position is primarily focused on the analysis, design, configuration, implementation, and support of Contact Center Application and Routing Frameworks. This role will balance the stabilization/evolution of the ADP Contact Center Technology Portfolio as well as leveraging the Platforms to deliver Business Solutions to our Contact Center Clients. Knowledge of Contact Center Technologies, such as Genesys Framework, Routing, and Application Layers (7.6/8.x +) Including: • High Availability Designs to ensure seamless processing during application failure or environmental interruption • Universal Routing including detailed knowledge of Routing Strategy concepts and data integration for enhanced routing • Multimedia Platform, focusing on Business Process and Routing solutions. Email Routing, Chat Routing with detailed Integrations via Web API • CCPulse and Infomart Reporting, focused on detailed design capabilities and focused on ensuring reporting solutions are standards-based, allowing for similar reporting and results from all reporting components • Interaction Workspace, allowing for detailed integrations across Genesys and other client platforms (such as CRM, etc) • Deep understanding of Integration points, such as Avaya Platforms, ensuring seamless overall solution knowledge (ie AES Interface, ACM features/functionality) SIP, Avaya Communication Systems platform and products, etc.) • Knowledge of Virtual Hold Platform and detailed integration points in a Genesys/Avaya deployment • Knowledge of NICE Call Recording Platform and detailed integration points in a Genesys/Avaya deployment • Solid Analytical Skills, Problem Determination & Resolution Processes • Excellent Oral & Written Communications • Ability to Work Under Pressure • Flexible & Professional • Solid Organization Skills • Excellent Interpersonal Skills Regards Rachel Lian Technical Recruiter Desk No :646-340-0603 IT Brainiac Inc- rachel.l...@itbtalent.com | Gmail:rachel.lain...@gmail.com www.itbrainiac.com If you prefer not to receive emails from us, simply reply to this e-mail with the word "REMOVE" in the subject line. -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/groups/opt_out.
