Hi,
*Direct Client: * *(Note: If candidates on OPT, EAD and H1b, please provide visa copy for client submission.)* *Title: Business Analyst - **Contact center experience needed.* *Duration: 1+ Year* *Location: Bloomington, IL* Prior experience with migrations desired. Ability to work in a fast-paced environment and adapt quickly to changing priorities, needs, and assignments Ability to quickly develop strong relationships and establish trust, as well as an ability to influence Ideal candidate will be results focused and respected as a change leader Understanding of contact center principles (Workforce Management, Call Routing, etc.) Knowledge of current call flow and call types Understanding of workload management including current process and workflows Understanding of tools and metrics used within the current environment Ability to access and analyze business partner data Understanding of the positive organizational impact that comes with a comprehensive knowledge management system Understanding of current workflows and process improvement opportunities Strong communication skills, including audience and business needs analysis, development of communication strategies and plans, message development, and identification of appropriate, cost-effective delivery options *Contact center experience needed.* *Thanks & Regards,* *Matt Blair / Global Resource Management, Inc. (GRMI) * *Email: **m...@grmi.net* <azm...@grmi.net> *Gtalk: **matt.g...@gmail.com* <matt.g...@gmail.com> *www.Grmi.net* <http://www.grmi.net/> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/groups/opt_out.
