A new Job, ID: 170779 <http://ejobsville.com/display-job/170779> was added
at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com/>

Title:  Tech Support Specialyst  posted on 2014-05-16 14:09:40

Job Description:Role: Technical Support Specialist
Location: Waltham , MA
Contract to Hire


contract to perm Technical Support Specialist job located in Waltham, MA.
The incumbent for this position will be tasked with providing technical
support to clients on issues that combined electronics components using low
voltage and their connectivity to systems using controllers and relays;
required profound understanding of how electrical circuits communicate to
electronics components like door controllers, video cameras, elevator
controllers etc. Serve as escalation point to Tier-I.  .
The Technical Support Specialist responsibilities include:
•           Function as customer contact for all assigned customer cases by
providing telephone and web based technical support.

•           Re-create customer problems and testing customer configurations
in-house to help diagnose problems. Occasional travel to customer sites to
perform on-site troubleshooting, upgrades, etc.

•           Acquire, maintain, and expand knowledge of relevant product
offerings, current support policies, and methods of support delivery, in
order to quickly provide technically accurate and complete solutions

QUALIFICATIONS:
•           Minimum five years of experience with troubleshooting equipment
uses low voltage like: security systems, door controllers, elevator
controllers, IP relays, strobes etc. Candidate should have understanding of
how electrical circuits communicate to electronics components like door
controllers, video cameras, elevator controllers etc
•           Minimum two years of experience supporting security systems or
similar experience, which include wiring low voltage, electronics,
configuration, and testing, RF experience will be an advantage.

•           Preferred candidates with have hands on experience with the
following: access control systems, experience with installing IP relays,
experience with test tools like Spectrum Analyzer, Site Master etc.





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<http://ejobsville.com/display-job/170779>  (Registration not mandatory to
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