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;Network-VoIP | Avaya-VoIP Peoria St, Englewood, CO 80112-5833, United States 3. Required/Must Have Skills Unified Communication, Contact Center, Gateway solution products for Avaya Aura (SM, SMGR, CM), Avaya CMS, Avaya AES. Product Knowledge: • Knowledge on Unified Communication, Contact Center, Gateway solution products for Avaya Aura (SM, SMGR, CM), Avaya CMS, Avaya AES. • Good understanding on PSTN/PBAX solution deployments. Troubleshooting knowledge on the following: • Trunk side issues (Audio quality, call drops). • CMS reports, Access. • CM Vector, VDN, *Configuration knowledge:* • Configuring CM, CMS, AES. • Configuration of Vectors, VDN, Skills, Agents, Extensions. • Configuring AES for CM Switch, PG’s & Adjunct. *Process:* • Excellent problem solving skills with desire to take on responsibility. • Good understanding on process. • Excellent communication skills, should have worked in global delivery model. • Good understanding on product SLA’s and support metrics. • Ability to grasp problems and understand issues quickly and provide solutions. • Ability to reason and think logically • Strong attention to detail in regards to project planning and documentation Product Knowledge Knowledge on Unified Communication, Contact Center, Gateway solution products for Avaya Aura SM, SMGR, CM, Avaya CMS, Avaya AES.Good understanding on PSTNPBAX solution deployments.Troubleshooting knowledge on the followingTrunk side issues Audio quality, call drops.CMS reports, Access.CM Vector, VDN, Configuration knowledgeConfiguring CM, CMS, AES.Configuration of Vectors, VDN, Skills, Agents, Extensions.Configuring AES for CM Switch, PGs Adjun -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-resource-center+unsubscr...@googlegroups.com. To post to this group, send email to sap-resource-center@googlegroups.com. Visit this group at https://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
