Dear Partners,
Please send matching resumes for the following requirement with rates and contact information. *Avaya Support Engineer * *Dallas Fort Worth, TX* *Long-term contract (2-3 years) position* *DESCRIPTION:** ** *This position is responsible for leading the Avaya Telephony Systems technical support efforts including Avaya PBX, conference bridges, Avaya Session Manager, Avaya AES and SES servers. The ideal candidate will be self-motivated and possess the ability to work independently to resolve complex issues. Experience as the lead voice engineer with overall responsibilities for voice communications is preferred. *DUTIES/RESPONSIBILITIES:** ** *Daily tasks involve resolving alarms and reported issues for various Avaya voice, fax and modem components, Voice over IP issues and managing support cases. Other duties include mentoring and training other support personnel in the area of Avaya technologies. The position will require close integration with data networking support personnel as well as all other groups within the telecommunications organization. • Experience in a highly complex voice environment managing multiple and multi-vender PBX systems with complex dial plans. • Strong knowledge of dial plans and PBX routing including UDP, AAR and ARS •Coordinate with other technical teams to develop appropriate interfaces and ensure quality and efficiency through capacity planning, performance assessment as well as integration and regression testing involving Avaya Telephony Systems. • Support of Avaya voice over IP solutions and Call Center solutions. • 3rd level operations support, analysis and troubleshooting of voice, circuit and network components • Voice Network Implementation - adding cards, upgrades to PBX, VOIP testing • Hardware and software support, including firmware upgrades on Avaya gateways including G430, G450 and G3 Definity cabinets • Updates and upgrades of telephony components including PBX, AES, SES, ASM • SIP phone configuration and support • Solid knowledge of VoIP *BASIC QUALIFICATIONS:** ** *• 3 to 5 years of application development and support experience with Avaya Telephony Systems. Prefer experience with AES, Linux and Avaya support applications. • 3 to 5 years of technical analysis and Avaya systems design. • 3 to 5 years telephony support. • Avaya CM3 and CM5 experience with VoIP integration • College Degree in Business Information Systems, Computer Science, and/or equal business experience in Telecommunications *PREFERRED QUALIFICATIONS:** ** *• Project management experience • AES and Communications Manager Experience • Avaya professional services certifications • Solid experience in VoIP and Network Engineering, and experience in the design, implementation, migration and support of voice, networking, and related products. • Experience with Avaya support tools and processes • Avaya PLDS * * * * *Regards* * * *Giriraj Sharma* * * *BeyondTek IT* Phone: 714-710-4964 Extn: 993 Fax: 714-364-9705 E-mail: giri...@beyondtekit.com Yahoo IM: Giriraj_Beyondtekit [image: http://www.beyondtekit.com/] <http://www.beyondtekit.com/> *Note:* We respect your Online Privacy. This is not an unsolicited mail.. This mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To post to this group, send email to sap-vendor@googlegroups.com. To unsubscribe from this group, send email to sap-vendor+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-vendor?hl=en.
