Please reply to:- Ashwini D Teli / at...@compunnel.com / 609-606-9010 Ext.# 1415
Job Details:-
| Job Title : | Desktop Support Specialist |
| Location : | Dover, DE |
| Expected Duration of Project : | 4 Months |
| Start Date : | 02/26/2013 |
| Interview Type : | Personal |
| Duties & Responsibilites : | Interview: In Person Only Job Details: The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams. This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues. Please note, this is 100% phone support as help desk person. This position is initially funded for 6 months, has a high probability for extension. This position is a first shift position. The Desktop Support Specialist supports in-house teams Years of Relevant Experience: 2 to 4 years Preferred Education: 2 year associate degree or equivalent study Role Description: Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. Role involves email and phone interaction using State systems for helpdesk ticketing Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. Troubleshoot LAN/TCPIP issues Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). Skills Required: Prior Help Desk support work (phone) Required 2 Years Prior experience support for telecommunications outages Required 1 Years Troubleshooting connectivity and network availability remotely Required 1 Years LAN troubleshooting Required 1 Years Troubleshooting MS Windows OS Required 1 Years Prior experience with Verizon ISP connectivity Highly desired 1 Years Prior experience working with Verizon to resolve connectivity over phone Highly desired 1 Years Prior support of telephony, network and infrastructure related systems Highly desired 1 Years Prior exp with HP Service Manager (ticketing system) Highly desired 1 Years Prior ex with Service Now (Ticketing System) Nice to have |
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