| Duties & Responsibilites : | Skills Required:
• 3 years experience as a Technical Writer.
• 3 years experience in researching and writing Computer System User Guides and System Operator’s Manuals.
• Ability to communicate technical terminology at a level appropriate to the audience.
• 3 years experience in participating in business system requirements sessions and writing detailed business requirements and functional design documents.
• 3 years experience in researching source data by interviewing Subject Matter Experts (SMEs) consisting of System Developers, Functional Analysts, System Architects, Database Administrators, and the AST/ORS Business Clients.
• 3 years experience in the development and writing of Disaster Recovery and Business Continuity plans.
• 3 years experience in researching, writing and editing departmental Policies and Procedures. • 3 years experience in providing project management and customer relationship management.
• Committed to providing a quality product to both the client and the final end user.
• Detail oriented striving for accuracy, quality and timeliness.
• Demonstrated ability to work independently as well as working collaboratively in a team environment.
• 3 years experience with Windows platforms
• 3 years experience with MS Office Suite (Word, Excel, PowerPoint, Paintbrush),MS Visio, MS Project, SnagIt, Internet Explorer, Adobe Acrobat, Adobe Reader, Adobe Photoshop, Serena Prototype Composer
• 3 years experience with MS Access, Serena TeamTrack, Perforce, LiveLink, SharePoint
• Ability to effectively make oral and written presentations and prepare clear and concise metrics graphs and charts.
• Ability to maintain records, prepare reports a conduct correspondence related to the work.
• Ability to communicate technical terminology at a level appropriate to the audience.
Skills Preferred:
• Researching source data by interviewing Subject Matter Experts (SMEs) consisting of System Developers, Functional Analysts, System Architects, Database Administrators, and the AST/ORS Business Clients.
• Recommending, designing and preparing Policy and Procedure documents, Operations Manuals and Supporting Instructions.
• Developing Disaster Recovery Plans including Business Continuity and Incident Management Documentation.
• Creating New Employee Manuals for Development, Operations, and Test Teams.
• Crating Various Department Forms and Templates.
• Preparing SOM System Engineering Methodology (SEM) Specification and Design Documents.
• Creating detailed Business Requirements and Functional Design Documents.
• Creating and maintaining Database Documentation tracking spreadsheets.
• Managing multiple priorities and projects simultaneously.
• Meeting project deadlines while working in a collaborative environment.
• Communicating effectively (including facilitation of meetings) utilizing multiple media.
• Providing writing and technical support to the client in their use of a number of Microsoft tools used to create documents, forms, templates, etc.
• Ability to determine illustration and data flow diagram requirements
• Creating data flow diagrams using Visio.
• Ensuring all documentation is compliant with audit requests. |
