Please reply to:- Raj, Emmanuel Aaron / e...@compunnel.com / 609-606-9010 Ext.# 1437
Job Details:- |
| Job Title : | Desktop Support |
| Location : | Des Moines, IA |
| Expected Duration of Project : | 12 Months |
| Start Date : | 04/15/2013 |
| Interview Type : | Personal |
| Duties & Responsibilites : | Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-solve issues desk side and through remote desktop
-answer how to questions and resolve complex issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
Skill
Required / Desired - Amount of Experience
General desktop support either client side or remote - Required 3 Years
Desktop - Windows 7 Installation, Support, Patching and Troubleshooting - - Required 3 Years
Desktop - Windows XP Installation, Support, Patching and Troublshooting - Required 3 Years
Desktop - Windows XP to Windows 7 Migration - Highly desired 3 Years
Windows networking TCP/IP Configuration and troubleshooting - Required 3 Years
Ability to modify system registry (regedit) - - Required 3 Years
Support and Troubleshooting of Office 2007/2010, IE8, IE9 - Required 3 Years
Rebuilding Outlook Profiles - - Required 3 Years
Thorough understanding of Active Directory - client side - Required 3 Years
Build and deploy/setup client machines - - Required 3 Years
Demonstrated experience providing support with remote tools- Required 3 Years
Install and troubleshoot 3rd party applications on the desktop - Required 3 Years
Experience with Hard Drive Encryption - Highly desired 3 Years
Troubleshoot network printers Required 3 Years
A+ Certification - Nice to have |
Click here to see details and upload resume for this job.Click here to see all jobs on
jobs.compunnel.com.
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