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Role : ITSM SME Location : TAMPA,FL JD: ITSM subject matter expertise, Knowledge Management and experience with IT Transformation • Assist with Global RTB Support Organization Strategies, Structures and Implementation Plans • Define and implement OLA’s between CTB –RTB –IT Service Desk utilizing supporting controls such as (KPI’s) and (Take-up, Performance & Trending metrics). • Develop RTB Service Delivery process automation requirements to ensure integration with Tools strategies and functionality. • Work with HR and RTB Functional Areas to develop positions that ensure Strategic Staffing, Staff mobility and career ascension paths. • Design RTB Services processes to ensure continuity of process flow, effective stakeholder touch-points and integration of improvement measures. • Design, Implement and Improve the Global RTB Support Organization Metrics & Governance • Design & Deploy Knowledge Management practices *Thanks&Regards* *Ajit Singh Rawat** *** *Email:a...@sysmind.com* *Gtalk:ajitsysm...@gmail.com* *Phone:** 609-897-9670 x 2181*** *Fax: 302-269-7171* *Address: 38 Washington Road, Princeton Junction, NJ 08850* [image: Description: Description: cid:image001.gif@01CD238A.4199F440] -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
