Please reply to:- Ashwini D Teli / at...@compunnel.com / 609-606-9010 Ext.# 1415
Job Details:- |
| Job Title : | Help Desk Analyst |
| Location : | harrisburg, PA |
| Expected Duration of Project : | 12 Months |
| Start Date : | 08/22/2013 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | Job Details:
The Help Desk Analyst position will be responsible to provide both phone and desk side support.
This position’s primary responsibility is to transition the workstations from Windows XP (or later) to Windows 7.
In addition, the position will also monitor and support the computers, includes support and troubleshoot the IT hardware, networking and software applications.
Performing first level helpdesk and/or technical support for various application systems being utilized.
These systems include, but are not limited to the BlazeLIMS, Target Network, Cispro, Talisman ELDO, instrument interfaces/uploads to BlazeLIMS and other applications as necessary.
The position is expected to work with end-users to troubleshoot any issues (ie. Login problems, printing issues, workflow questions, etc).
The position will also be expected to work with any contracted and/or application development staff who are the support personnel for the above systems to address more complicated and more technical issues.
Required / Desired Skills:
Windows 95, 98, and 2000 (must have experience with all) Required 3 Years
Windows XP Required 3 Years
Windows 7 Required 3 Years
Internet Explorer 7, 8 and 9 (must have experience with all) Required 2 Years
Windows registry modifications Required 3 Years
Microsoft Office 2010 Required 2 Years
Microsoft Active Directory management Required 3 Years
TCP/IP Networking Required 3 Years
File/Printer sharing and driver configuration Required 3 Years
Level 2 Help Desk Support experience (phone and desk side support) Required 3 Years
Solid communication skills Required
Windows Server 2000, 2003, 2008 Desired 3 Years
Juniper VPN Desired
Veritas Backup Exec Desired |
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