| Duties & Responsibilites : | Tibco SME with EFT (Electronic File Transfer) or MFT (Message File Transfer) or any other type of file transfer experience.
Day-to-day:
• Configures and troubleshoots new and existing TIBCO Managed File Transfer (MFT) installations.
• Manages and supports MFT Internet Server, MFT Platform Server, and MFT Command Center
• Working with business leads to understand functional requirements, and then create technical specifications and solutions that ensure functional requirements are met efficiently.
• Validates requirements. Documents functional specifications. Develops process models and use cases.
• Monitors performance, availability and capacity of all equipment and identifying/reporting potential concerns to management
• Contributes to incident resolution by diagnosing and troubleshooting the incidents, gathering additional information, follows change control processes, updates incident tickets with current information, proactively documenting status for each incident ticket, escalating issues to other technical resources and/or management as appropriate, and participates/monitors the resolution and/or root cause analysis process
• Performs preventative maintenance on all MFT equipment and supporting equipment including ensuring entire environment is up-to-date by installing/applying latest security and recommended patches/fixes that are released by vendor
• Develops and documents standard operating procedures for end users and operations personnel. Develops and documents system documentation. Develops reports.
• Maintains understanding of software industry and provides direction for further solutions.
• The position will be responsible to provide on-call support in a 24/7 environment for complex production impacting technical issues and work to troubleshoot and restore service.
Required Skills:
• Experience with Linux, RHEL Scripting and Shell.
• Experience with PERL, Java/J2EE, SQL, HTML, _javascript_, XML, FTP.
• Experience with technical problem solving.
• Networking hardware and protocol basics (OSI Model, IPv4 addressing/masking, routing protocols, ARP, NAT, VLAN, VIP, TCP/UDP)
• Proficient in network security, encryption tools, etc. (SSH, VPN)
• Proficient in software and hardware configuration management
• Proficient in creating technical documentation.
• Experience with technical problem solving
Desired Skills:
• Strong analytical/communication skills, customer service and interpersonal skills.
• Able to work independently and with a team to provide IT- and business-specific knowledge and expertise, and create solutions that are aligned.
Typical Minimums Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 7 years or more of professional experience; or 5 years of professional experience with a related Masters degree.
Any non-US citizen to work on the contract must be able to prove US residency for a period of three (3) years prior to the commencement of work on this contract.
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