Hi,

Hope you are doing great!!
Please find the requirement below , If you find yourself comfortable with
the requirement please reply back with your updated resume and I will get
back to you or I would really appreciate if you can give me a call back at
my contact number 609-897-9670 *2153.









*Position:     Production Support ConsultantLocation:    Chicago, IL OR
Scottsdale ,AZ OR Richardson, TXDuration:   12+ MonthsRequired:Incident
Management Provide resolution to Production IncidentsCoordinate with
multiple teams for incident resolution and break fixes.Update KEDB on
regular basis*

Problem Management
Participate in Root Cause Analysis for production incidents
Suggest permanent fixes
Follow up with various groups for permanent fixes
Provide Support for Maintenances, deployments.

Service Request Management
Coordinate with business users to understand and document Service Requests
Prioritize the Service Requests
Perform analysis and research on these Service Requests
Document service request resolution steps, prepare templates

Thanks & Regards,
Abhishek Bhardwaj
Sr. Technical Executive
Email:abhis...@sysmind.com
38 Washington Road, Princeton Junction, NJ: 08550
Ph:609-897-9670 Ext :- 2153
M: 609-297-0794

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