Hi, Hope you are doing great.
Role : SD - Analyst Location : Cincinnati, OH Duration::12+months Relevant Exp (Transition Manager) :- 3+years *Technical/Functional Skills** -* 1. Excellent communication skills and telephone manner. 2. Excellent organizational skills. 3. 3 years previous IT Service Desk and/or Call Centre experience required. 4. Incident Management experience – Managing incidents including business expectations and communication 5. Basic User & Security Group Active Directory administration 6. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 7. Self-motivated; Achiever who gains satisfaction from providing excellent customer service 8. ITIL foundation is mandatory. MCP certification would be desirable. *Roles & Responsibilities::* 1. Act as a single point of contact for phone calls and emails on IT issues and queries 2. Receiving, logging and managing calls from internal staff via telephone and email 3. 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as phones, Laptops, PCs and Printers 4. Troubleshoot basic network issues. 5. Escalate unresolved calls to the support team 6. Logging calls/emails/self-service tickets. 7. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner 8. To maintain a high degree of customer service for all support queries and adhere to all service management principles 9. Answering ‘Howto/Query calls’ 10. Provide stats for the weekly Service Desk report on call trends. 11. Publishing support documentation to assist staff with requests for information & provide staff training if required 12. Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. 13. Smart phones / BB support. To arrange for external technical support where problems cannot be resolved in house. 3rd party interaction. Regards, Kuldeep Yadav IT- Recruiter Phone: 609-897-9670 x 2190 Email: kuld...@sysmind.com Website: www.sysmind.com Fax: 609-228-5522 Address: 38 Washington Road, Princeton Jn, NJ 08550 *[image: cid:image001.gif@01CD1E36.E1381A30]* <http://www.sysmind.com/> This email is intended for business communication. In case you do not want to receive any further email communication from me, please reply to this message mentioning ‘Remove’. I apologize for any inconvenience caused to you due to my email. Thanks. -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
