| Duties & Responsibilites : | -Developing centralized, efficient methods for managing end user systems to minimize downtime and hands on visits to workstations
-Appling business/technical support concepts to perform Tier 3 (highest-level) technical support.
-Supporting the review of system architecture and recommending improvements to service delivery.
-Analyzing system architecture, planning and implementing more efficient and effective client device management practices.
-Accurately managing IT asset inventory and software licensing compliance.
-Performing hardware repair and maintenance.
-Identifying and addressing complex usability problems.
-Managing various user accounts such as Windows domain, email, CRM, and calendar, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively.
-Appling business/technical support concepts to analyze application problems and resolve complex issues that may have strategic impact.
-Ensuring all end user systems have up-to-date anti-malware protection.
-Ensuring software updates are tested and applied in a timely fashion.
-Creating, analyzing, summarizing and monitoring usage reports.
-Gathering, analyzing, reviewing, categorizing and overseeing ticket assignments
-For technical support, insuring referral to appropriate level of services.
-Implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
-Analyzing help desk performance through various statistical and reporting methods and implementing changes necessary to improve.
-Escalating/assigning work appropriately.
-Working with staff on customized application development projects and contacting independent vendors
-Configuring and customizing complex applications based on user needs.
-Developing or escalating training as needed based on consultation with users and understanding of technology, including FAQs, knowledge-based entries, and job aids to assist users electronically.
-Coordinating user acceptance activities.
-Provide evening and weekend on-call support for IT services used during events.
-Assuming role of System Administrator, when s/he is absent, including managing remote backup and restore, Windows and Linux troubleshooting, daily server log reporting.
-Primary responsibility is to analyze, review, and provide strategy to cleanse data from existing legacy systems
-Requires demonstrated proficiency using Excel and excellent attention to detail. Candidates for this position must have strong experience with Excel (filters, sorting, knowledge of character text vs. entering numbers).
-Experience with data entry and manual review of data.
-Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision but may also be used to coordinate similar work being done by others.
-Works directly with identified business users to establish business rules that need to be used to extract and cleanse targeted data
-Uses technical skillsets to implement the extraction and purge of data
REQUIRED SKILLS:
-Oracle R12 Functional Expertise
-This is a functional support role- they will not be doing formal project management work
-Recent Oracle Manufacturing experience
-Excellent communication skills |
