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- The OCM portfolio-level consultant is responsible for coordinating multiple program-level change efforts to bring about the intended results of transformational, people-dependent change.
- The portfolio-level position will strategize and execute change management plans in accordance with established OCM guidelines, framework and processes, and will be responsible to coordinate and synthesize two or more existing approaches to managing change within various areas of the organization;
STRONG PREFERENCE GIVEN TO CANDIDATES WITH EXPERIENCE USING THE CONNER PARTNERS OR ODR APPROACH TO MANAGING CHANGE.
This role supports a specific IT Project Portfolio and focuses on the people side of change, The portfolio-level consultant will take guidance from the OCM team lead and will support various business entities.
• Lead or manage the OCM activities on a high-complexity, transformational, or program-wide change.
• Function well in a highly matrixed organization and synthesize direction from multiple sources.
• Work directly with sponsors or business owners of the change; understand goals for the change and be able to translate them into impacts to the organization.
• Lead or help manage other OCM resources in the same work stream.
• Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools.
• Assess and manage risks based on adoption of change.
• Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance; evaluate the results and present findings.
• Develop an actionable change management strategy for the change based on situational awareness of the details of the change.
• Develop or manage communication and training plans that utilize various channels and are consumable by specific audiences.
• Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change.
• Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed.
• Identify resistance and/or performance gaps, and work to develop and implement responsive actions.
• Create and enable reinforcement plans and celebrations of success.
• Share lessons learned and best practices with project team, OCM team, business owners, and sponsors.
Basic/Required:
• Bachelor's degree or equivalent experience.
• Experience using the Conner Partners or ODR approach to managing change.
• Solid understanding of how people go through change and the change process.
• Ability to interact with leadership and staff at all levels; strong personal presence.
• Ability to establish and maintain strong relationships.
• Strong problem solving and root cause identification skills.
• Excellent communication and interpersonal skills.
• Excellent active listening skills.
• 5+ years of experience supporting an organizational change management effort (preferably IT-related).
Preferred:
• Formal training in an organizational change methodology.
• Ability to clearly articulate messages to a variety of audiences using various channels.
• Ability to develop and deliver clear, concise training materials.
• Strong meeting facilitation and presentation skills.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
Interview: In person | 