*Hi,* *Hope you are doing good,*
*Please find the below requirement.* *Job Title: Support Engineer* *Location: NY* *Duration: 1 Year contract* *See if you can source one more good candidate for this need; please make sure candidate does not include skills that they have no experience or knowledge(particularly Fabrix Systems). Experience with Fabrix is not mandatory.* Reports to: ○ Site Manager ● Our support team is provides on-site support and monitoring to the deployed system, leads the system’s expansions, and is our first line towards the customer’s engineering and operations teams. ● The team is in charge of system availability and manages the system over time. It further responsible for analyzing and resolving issues once they occur as well as escalate issues to our Israeli based back end support team and R&D. ● A senior support engineer within this team takes a commanding role in these activities, positioned in a critical, large scale customer site. ● Key Responsibilities ○ Leading the analysis and resolution of technical issues arising with all Fabrix Systems products. ○ Planning and implementing upgrade and expansion procedures. ○ Monitoring the deployed system. ○ Answering questions from customers and prospective customers about the features and capabilities of the Fabrix products. ○ Developing customer facing documentation as needed. ○ Communicating customer requirements to our product and engineering staff. ● Qualifications and Experience ○ 3-5 years of experience in supporting large scale deployments, preferably software solutions. ○ Experienced in production critical systems’ 24/7 environment support ○ Strong analytical skills and able to collate and analyze data from various sources. Understand Big Data environment. ○ Significant experience with Linux OS (Command line) Mandatory. ○ Experience with the following: High Availability clusters, Client Server systems, Installing web server applications, Linux administration skills, Log analysis, etc. ○ Networking – Solid understanding of network fundamentals (TCP/IP, Ethernet, subnetting, routing, switches, Wireshark/ tcpdump) and any network diagnostics skills (hands on) Mandatory. ○ Storage and video experience are an advantage ○ Scripting experience capabilities (shell, PHP, Perl, etc...). ○ SQL Database experience (SQL) preferably operational support experience ○ Knowledge in data centers / Cloud environment. ● Competence and Skills ○ Excellent communication skills ○ Ability to effectively handle multiple customer demands and priorities ○ Strong teamwork skills ○ Strong understanding of changing pace and culture of operator environment ○ Excellent command of English communication, written and verbal ○ Good diagnostics and problem solving skills ○ Self learning *Thanks & Regards,* Venu Boddupally *Active **Soft **Inc.* *|| *Accelerate Your Success || Phone: 404-496-4368 * 113 v...@activesoftinc.com www.activesoftinc.com <http://www.google.com/url?q=http%3A%2F%2Fwww.activesoftinc.com%2F&sa=D&sntz=1&usg=AFQjCNHcG41H--kjGyUwgLo_c8WgNoev2A> -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
