Dear Partners, Please send matching profiles for the following requirement.
*Visa copy required for each submittal* *Role: BA with SQL skills* *Openings: 2* *Location: Sunnyvale, CA* *Exp level: 7+ * *Position Description* Job Description: · Understand business flows, tools, trouble shoot and support seller issues using tools. · Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics. · Ongoing management of seller issues, queries and operational issues. · Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues. · Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs. · Process improvements to reduce ongoing support costs. · Institute and monitor support case resolution metrics and drive efficiencies. · Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation. · Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process. · Work with internal teams to set up appropriate systems, code promotions into production until seller can go live. · Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers. · Help to integrate partners to MP infrastructure Thanks, Giriraj Sharma --------------------------------------- *Next Level Business Services, Inc.* *Staffing|Consulting|Outsourcing* Phone: 904-677-5692 | Fax: +1 (608)646-8326 E-mail: giriraj.sha...@nlbservices.com |Web:www.nlbservices.com -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
