*Position: Cisco Unified Contact Center Admin* *Location: Houston, TX*
*Duration: Long Term* *Job Description:* Cisco Unified Contact Center Enterprise administrator with experience in support and administration of CISCO suite of products including CUCM, CVP, ICM, CUIM, CAD Cisco Unified Communication manager Add new phones and device profiles Configuration of Voice mail Setting up of extension mobility Association of end user profile with device profile Patch installations for Cisco suite Configure route pattern and speed dials CTI route point integration updates Coordinate with Cisco and other vendors on upgrades hardware replacements, big fixes, patches Cisco Customer Voice Portal – CVP Managing CVP operations console and reporting server Change/Additions to prompts and wave files and basic call transfer Enhancements to existing CVP call flows Cisco Unified Intelligent Contact Management (ICM) support Add/modify agents in ICM configuration managers ICM scripting changes (prompt, holiday check, daylight savings) Unified Cisco Interaction manager - CIM Support - Web Chat Add/Modify agents in Admin console under users Performing configuration changes including max chat session, dictionary setup configuration Cisco Unified Intelligence Center Basic configuration changes such as addition of email ids Creation of custom reports and dashboards Cisco Agent and Supervisor Desktop Troubleshooting and fixing CAD issues including CAD login, using Reskilling tool to skill agents Cisco Unified Intelligent Contact Management scripting Support during patch installation Creation of new scripts and configuration of CVP microapps [image: cid:image001.jpg@01D0BE16.B9DD7240] Nityo Infotech Corp. 666 Plainsboro Road, Suite 1285 Plainsboro, NJ 08536 *Satyanshu Singh* Desk : 609 378 1029 Fax : 609 799 5746 satyansh...@nityo.com <rohi...@nityo.com> www.nityo.com ------------------------------ USA | Canada | India | Singapore | Malaysia | Indonesia | Philippines | Thailand | UK | Australia / Zealand ------------------------------ *Nityo Infotech has been rated as One of the top 500 Fastest growing companies by INC 500* ------------------------------ *Disclaimer:* http://www.nityo.com/Email_Disclaimer.html ------------------------------ -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
