*Hi * * Please lookup the below position and if you feel comfortable ,then please send me your updated resume. *
*Position : Network Engineer with UCCE Exp. Location : Tampa, FL * *Duration : 6+ Months * *Interview : Phone / Skype* *Job Description* · We are in need of a Network Engineer with Cisco UCCE experience. · Experience working in a Cisco environment, specifically with UCCE products and in a large contact center. *Job Responsibilities* · Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform · Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC · Scripting new call flows for new call centers, including UAT testing with end user · Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems · Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment · Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration · Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder · Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design · Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus) · Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service · Excellent presentation/verbal communication skills and the ability to train and mentor other team members · Ability to work well both independently, and in a team environment · Developing new UCCE / UCCX applications and maintaining legacy applications. · Provide 24x7 on-call support *Job Requirements* · Intermediate Cisco, VoIP, UAT, TCP/IP, Firewall, Cisco Unity, PIX OS, Cisco Call Manager experience. · VoiceXML 2.0 & CVP · Core Java, J2SE, 1.5, 1.6 and 1.7 · Data dips to a variety of data sources · CTI (screen pops) · Advanced knowledge of Call Center environment is essential. · Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics. · Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred. · Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment · UCCE/ICM Enterprise script, design, deployment experience. · Solid understanding of Cisco SQL database schema. · Network Design · Expert at using Microsoft Visio. · Advanced networking skills · Device Implementation and administration · Minimum 8+ years' experience · Experience with Cisco UCCE/ICM Solution Architecture and Integration Design. · Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis. · Nuance ASR/TTS is a plus · NICE Audio/Screen recording is a plus · A track record working with UCCE systems with a minimum of 1000 endpoints *EDUCATION REQUIREMENTS: *Bachelor's Degree *LICENSING/CERTIFICATION REQUIREMENTS:* · CCVP · CCIE a plus *Regards , * *Kailash Negi* *VSG Business Solutions* *221 Cornwell Dr Bear, DE 19701* *Email ID : kail...@vsgbusinesssolutions.com <kail...@vsgbusinesssolutions.com>* *Phone: 302-261-3207 x 102* -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.