*Title: IVR Developer* *Location: Sunnyvale, CA*
*Duration: 6+ Months* *Must Have * •Avaya Orchestration (Development EXP. ) •Dialogue Designer (Development EXP. ) •Core Java •Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications for Client’s sales & support users to improve sales productivity and customer satisfaction. •These business applications integrate with PBX, IVR, CTI, Call Recording and Reporting systems. •In this role, you will be responsible for designing, developing, configuring and supporting IVR applications for all the business units. *Responsibilities: * •Develop, test and deploy IVR applications - Work closely with stakeholders to determine project requirements and translate/implement those requirements into technical designs •Document high level functional and technical design specifications. - Advanced Problem solving skills to assess design alternatives and perform trade-offs to determine designs or functionality that best meet customer needs. •Expert in troubleshooting and problem solving skills to resolve production incidents quickly or to develop quick IVR workarounds. •Coordinates resolution of highly complex software development issues that arise in production environments. •Understands the entire project context, and demonstrates the knowledge of end-to-end application architecture. •Responsible for multiple applications with an ability to works on several projects simultaneously. •Technical ownership with a can-do attitude to proactively drive and deliver a project through all SDLC phases *Regards* *Abhishek Khurana* *Pyramid Consulting, Inc.* ------------------------------ *Desk Phone: **650-276-7743* *Email: * *abhishek.khur...@pyramidci.com* <abhishek.khur...@pyramidci.com> *Web: **http://www.pyramidci.com/staffing-home* <http://www.pyramidci.com/staffing-home> [image: cid:image001.jpg@01D1A51C.D7B31480] *WE FIND HIDDEN TALENT * -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
