*we can do a SKYPE interview but they have to work onsite in AZ. *
*Job title: Contact Center Business Analyst *
*Project duration is eight months *
*Work location is onsite in: Phoenix, AZ *
*Interview mode: Phone and in-person *
*Job details: *
We are seeking a Contact Center Business Analyst for a client in Phoenix,
AZ. This is an onsite contract position for 8 months. The contact center
business analyst will be responsible for working with customers to define
business requirements related to a migration from an Avaya to Cisco contact
center.
*RESPONSIBILITIES:*
· Review existing Avaya call flows
· Work with business owners to facilitate a migration to Cisco UCCE
using pre-defined standards
· Identify exceptions and work with governance teams to facilitate
approval of those exceptions
· Document call flows, call types, and skill groups in Excel
· Present final call flows to business owners
*QUALIFICATIONS: * Qualified candidates will have 1 to 2 years of contact
center business analysis or operations experience. Qualified applicants
need to have experience in either Avaya or Cisco contact center solutions
with a preference for experience in both solutions. Candidates need to
have a solid understanding of common contact center call flow and reporting
concepts, but will not need to configure either system.
*Thank-you,*
*Kuldeep Yadav {KD}*
*Sr. Recruiter - Lead*
*Net**2**Source Inc.*
*kuldeep.ya...@net2source.com <kuldeep.ya...@net2source.com>*
*Gtalk&Yahoo::** kd.intime*
*Direct ::2014792783 *
Tel: (201) 340.8700 x 452|
*Fax: (201) 221 8131*
Address: 1 Evertrust Plaza, Suite # 305, Jersey City, NJ - 07302
*Website: *www.net2source.com
Microsoft Gold Certified Partner | Cisco Certified Premier Partner | Oracle
Gold Partner | IBM Business Partner | ISO 9001:2008 Certified Company | NASSCOM
Certified Company | E-Verified Employer
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