Hi, Hope you are doing great.
Kindly reply me with updated resume if you have someone for below requirement: send me profile at sat...@ibs-consulting.net only Job Title: Jr. Help Desk/Desktop Support Type of Engagement: Contract Only Contract Term: 3 Months Location: Owings Mills, MD Local Candidate: Preferred Rate: $ 20 C2C Max. Citizenship: H1 OK but would really prefer US Citizens. Internal Comments/Notes: We are looking for candidates with GOOD communications skills, ideally Americans, but will take H1's. Please provide detailed breakdown with number of skills for each item below in description. Thanks. Description: This position within the Client Technology Services (CTS) area of the IT Operations organization provides day-to-day support on Incident Management processes related to systems and applications support. Provides support to (as a member of the Service Desk; aka: Help Desk), IT, and all Business areas for Incident Management processes, Root Cause Analysis, and HealthChecks with little supervision. Provides support for day-to-day systems and applications for IT, Business, Members, Providers, Brokers, Third Party Administrators, and Partners (RealMED, ACS, Argus, etc). Resolves non-routine issues and responsible for initiating resolutions as they arise based on experience and knowledge. Provides support Monday through Friday: 9:00 a.m. to 6:00 p.m. Skills required: Technical Writing Customer Focused & Customer Service Microsoft Office Suite Client Server Knowledge Citrix Mainframe Voice/Data Network Engineering Support Data Center Operations Additional Skills: • Familiar with BMC Service Desk Express or other popular incident management tools. • Familiar with general web site usage or web portals, e-commerce or e-business web site support. • Familiar with ITIL processes and environment. *Thanks & Regards,* *Satish Saini* *International Business Solutions* ** *E-mail:- sat...@ibs-consulting.net* *Web :- www.ibs-consulting.net* *YM: sainisatish15 * * * --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to sap-workflow@googlegroups.com To unsubscribe from this group, send email to sap-workflow+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sap-workflow -~----------~----~----~----~------~----~------~--~---
