*Hiring Now ................... Please Reply ASAP with your consultant resume to kanahiy...@consultingknights.com <kanahiy...@consultingknights.com>*
*Job Title : SQL Support EngineerLocation : Charlotte, NC (Need Local)Duration : 6+Months ContractFace to Face InterviewDay-to-Day Process:* Calls come in and are assigned to a team of the technical support team. The queue stays around approximately 20 calls with 4-5 incoming per day. This is not a 24/7 job. Working with development teams to resolve issues and then testing the resolution. Aptitude to anticipate issues that could arise within development Performance work Business logic then SQL are priority works to provide functionality and performance; Relational Database Concepts; SQL; Database query tools; SDLC/ADLC Methodologies Experience analyzing data solving problems and troubleshooting to provide solutions *An example of a scenario* A new customer is coming onboard. They are not familiar with the system so they ended up entering their data incorrectly. In this case support might be engaged to fix their data by figuring out what is wrong and writing SQL code to fix the data in the database. A call might come in stating that there is a bug in the business logic – something is not working as expected. Their job is to figure out if the issue is that the expectations are wrong (i.e., the customer thinks the system should behave a certain way) or if the system is wrong (a bug). When identified they will either apply a fix (if simple) or send the issue to the development team to address. *Required Skills:* works to provide functionality and performance; Relational Database Concepts; SQL; Database query tools; SDLC/ADLC Methodologies Experience analyzing data solving problems and troubleshooting to provide solutions Phone Technical Support There is also an iOS application - there may be a need to debug and support those as well. Some common scenarios for Level II Support Specialists: *Regards,Kanhaiya JaiswalProfessional RecruiterConsulting Knights IncPhone : 609-423-4355kanahiy...@consultingknights.com <kanahiy...@consultingknights.com>www.consultingknights.com <http://www.consultingknights.com>* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
