*Role: Network/Voice-video Consultant*
*Location: West Chester, IL*
*Job Responsibilities *
· Accountable for 24*7 support for overall Infra/ Datacenter
(Network, Telecom and VOIP) Operations. Experience in managing
- Wide Area Network
- Local Area Network (DHCP, DNS, IP Address Management, QOS, VLANs)
- Remote Access (including VPN Services)
- Wireless Local Area Network
- Management Services - Network Management and Performance
- WAN Accelerators and Appliances, including Riverbed Technologies
SteelHead and Steelfusion
- Voice Communication Network/Flex IP Tunnels
- Voice Messaging
- Video Conferencing
- Audio Conferencing
- Desk Phone
- Soft Phones
- Telecom billing and catalog
- Contact Center Services (IVR, ACD, MACD, Contact Center, and
Reporting)
- Phone switch
- PBX systems including non-VoIP and non-Avaya
- Emergency communication system support including working with 3rd
parties
- Manage application release management, Infrastructure provisioning and
deployment.
- Hands-on experience in managing 24x7 global datacenter operations/DR
Operations
- Implement Operational tools like deployment, provisioning, monitoring,
performance measurement tools etc.
- Responsible for performance, availability and scalability of the
infrastructure.
- Responsible for the customer facing production environment monitoring,
performance, release/deployment, security, reliability, availability,
capacity, latency, and other non-functional concerns.
- Lead Disaster Recovery initiative from an infrastructure perspective
including documenting recovery procedures of all critical components.
- Implement Automation across all domains to reduce Manual efforts.
- Ensuring Team is effectively doing their defined tasks.
- Handling the daily operations to ensure that the infrastructure are up
& running and as a whole provides high degree of reliability and availably.
- Ensure that the Domain teams available 24X7 and respond to incidents
on a timely basis and take corrective actions
- Ensuring Best Practice implementation across all Domains and
documented.
- Capacity planning and Infrastructure Release.
- Provide Management Reports as per the KPI.
- Ensure all critical Parameters of
Server/Application/Database/Application/Storage/Backup monitored 24X7
through Enterprise Management system. Regular Audit/Review of EMS to ensure
that critical alerts not get missed out
- Requires a solid grasp of the trends and direction of emerging
technologies and their potential application/value to the business.
- Responsible for analyzing production operations and initiates
corrective actions to ensure operational stability and efficient work-flow.
- Monitor all software and hardware products and ensure compliance to
Data Center standards and systems.
- Maintain expert knowledge on all applications and its use on systems
for various critical systems.
- SPOC for all Priority 1 call.
- Ensure client satisfaction and provide optimal level of customer
services for various departments.
- Maintain effective professional relationships with IT relationship
managers.
- Maintain expert knowledge on all business procedures associate with
assets and capacity.
- Be able to make effective presentations at an MIS meeting/ Operational
/ Steering committee level
- Being able to work with cross functional teams, varied suppliers and
business teams
- High sensitivity to Customer issues - Ability to respond with speed,
have work around solutions and be able to fix problems permanently
- High compliance to agreed SoW – To meet / exceed agreed SLA/KPI
targets/Uptime of Infrastructure
- Delivery of Services based on ITIL V3 framework Data center
domains – (Network,
Telecom and VOIP)
- Able to identify, track and mitigate risk Technical Risks
- Ensure people within the project are trained to cater to technology
developments and growth in the account
- Process & Compliance, Highly process oriented – Able to Define, lay
down processes in a way to enable smooth business operations. Should also
be able to redefine process, identify non-value adds and simplify as
required
- Owner of all ITIL process like Change management, Incident & Problem
Management
- Ability to work flexible and stretch hours
- Strong and timely decision-making skills
- Capable of handling internal and External escalations
*Skills Require / Experience*
· 100% hands-on datacenter management, Network, Telecom and VOIP
· 8+ years of experience in managing datacenters operations of a
large and complex customer.
· Strong foundation in Virtualization software like VMware etc
· Experience in infrastructure capacity planning based on key
attributes Flexible, continuous learner, excellent communicator, works well
in team environment, appreciates challenge, comfortable and effective
working in new areas that require experimentation and rapid problem solving.
· Requires excellent inter-personal, communication and presentation
skills.
· Proven track record as a team-builder and leader.
· Provide meaningful and timely reporting for weekly/monthly success
metrics.
· Proven success and experience in recruiting, promoting, training,
disciplinary actions, and other basic management functions.
· Ability to interact with internal business units and ensure the
organizations’ operational responsibilities is aligned with strategic
initiatives.
· Provides leadership, direction, and performance management for all
subordinates.
· Having good knowledge in Enterprise management systems
i.e. Monitoring & Reporting Tools
Best Regards,
*Sumit Singh* | SYSMIND, LLC
Phone: 609-897-9670 x 2192
Email: sum...@sysmind.com
Website: sysmind.com
Hangout: sumit.int...@gmail.com
Address: 38 Washington Road, Princeton Junction, NJ 08550
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