*Job Role: Infrastructure Svcs Sr Advisor* *Location: Virginia Beach - VA*
*Duration: 6+ Months* *Positions: 2 (4 slots left)* *Note: Prefer locals* *Job Requirement:* Infrastructure Svcs Analyst II Solves problems, performs analysis, researches, and tests functions for systems and networks. Implements, monitors, and operates systems and networks. Recommends and performs system and network upgrades. Primary duties may include, but are not limited to: Provides second level trouble support; solves randomly occurring problems. Performs implementation tasks for systems and networks; executes testing. Performs system and network upgrade tasks utilizing change control. Designs and configures vendor services orders for repetitive services and oversees implementation. Compiles data in support of equipment and user relocations or system migrations. Performs simple configuration changes to meet business requirements under supervision. Responds to Level 3 and 4 change and problem requests; participates in level 1 or 2 incident recoveries with minimal supervision. Remains up-to-date on information regarding relevant platform technologies. Forecasts and budgets for production support growth and/or enhancements. Requires Associates degree, technology certification; 1 to 3 years of experience in a support and operations and/or a design role of any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background. PC literacy skills and specific technical knowledge of assigned systems, hardware, software and tools required; capable of performing repetitive solution designs without supervision. Scope of Telephony Work • Support of Anthem Work at Home Associates • Use of Anthem tools such as ServiceNow, TSRM, OneVision, Avaya ASA, etc… • Lights On project support such as adding circuits, hardware, software, etc… • Support of Corporate Real Estate projects/requests • Support of facilities requests such as support for power outages • Morning Status Checks - Review system daily upon arrival for errors and alarms. Resolve all errors. • Perform routine backups and system software translations as required. • Work directly with the telecommunications staff, network administrators, and staff for the supported products and end users. • Keeps detailed records, in Anthem’s ticket systems, of MAC tickets, documentation, and emails related to installation and move, add, and change activity. • Keeps detailed records, in Anthem’s ticket systems, of break-fix tickets and activity as requested. • Provide implementation, cutover support and assistance whenever called upon during scheduled working hours. • Gather and analyze logs from Anthem’s systems as necessary. • Follow up with customer contacts to ensure satisfactory completion of work. • Log all work time in automated ticketing system. • Adhere to Anthem’s security policies when accessing their environments • Complete Root Cause Analysis documentation and reviews with major incidents. Root Cause Analysis (RCA) would be provided through the manufacturer’s maintenance agreement. We will work with Avaya on this, but they would be responsible for the RCA. • Adhere to strict Change Control policies of Anthem MAC work may include, but not be limited to: • “MAC” - move, add, or change on a supported product. • “Simple MAC” - System administration work performed within the application software that typically affects only a particular user. *Additional Information:* MAC work may include, but not be limited to: • “MAC” - move, add, or change on a supported product. • “Simple MAC” - System administration work performed within the application software that typically affects only a particular user. • Simple Software MACs for Avaya Communication Manager may include moves, adds, or changes and include, but are not limited to, the following features: § Extension Assignment § Add New User § Password Reset § Coverage Paths § Pickup Groups §Button Assignments § Attendant Console § System Lists § COR/COS § Feature Access Codes § Change System Lists§ Adding EC500 Feature to an Existing User • “Complex MAC” - System administration work performed within the application software at the system or application level that typically affects or has the ability to affect multiple users. §Complex Software MAC for Avaya Communication Manager may include moves, adds, or changes including, but not limited to: − Hunt Groups and Vectoring − Announcement Programming − Add new Agent Group − Basic VDN − Meet Me Conference • IP Softphone Thanks, *Pradeep | Qualonix Global Technologies* Phone : 305-359-5686 Email : prad...@qualonixtech.com [image: Description: qualonix_logo2_full_200] *Disclaimer* : Under Bill’s.1618 Title III passed by the 105th U.S.Congress this mail cannot be considered spam as long as we include contact information If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. All the removal requests will be duly acted upon -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
