Hi,
Please send resume with 2 professional references to chaita...@xperttech.com *Title: * Remedy Administrator/ Developer *Location: Fullerton CA* *Duration: 6-12* months + Contract (May get Extended)** The Remedy Developer/Administrator will be responsible for the administrative tasks associated with the production support of the Remedy suite. The Remedy Developer/Administrator will be responsible for the resolution of incidents, requests and questions associated with the Remedy suite. This role will work closely with other Remedy Support team members in developing the desired solutions needed by the IT organization. JOB DESCRIPTION & ESSENTIAL FUNCTIONS: - Daily monitoring of the Remedy queue and taking and working Service Desk tickets raised in the support of the application. - Ensure resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support. - Maintain a stable environment for the BMC Remedy systems. - Responsible for system configuration data and any changes to the system requiring administrative access. - People definitions. This includes licensing and access issues. - Group Population. This includes placing people into the correct permission groups and support groups. - Group Support Staff Skills. This is defining group skills based on any combination of CTI along with location data for each module individually or all modules collectively. - Predefined Task Templates. Creating these when requested or necessary. - Predefined Change Templates. - Coordinate/perform major system upgrades as well as install/upgrade software and application software. - Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLM ) - Work with other application owners and integrations with Remedy. Most notably that includes Active Directory, Identity Management and SMS. - Manage other aspects of the application using Objects or use Objects to correct errors within the application. - Categorizations. This includes all aspects of dealing with Category, Type, and Item issues as well as tiered category structures ( version 7 of Remedy ). - Group Definitions. This includes creating/renaming/deleting groups. Keeping those affected in the loop. The Service Desk and the 2nd/3rd line support groups must know about these changes. - Import data from other sources into remedy ( notably asset information ) - Create login access for individual users and groups. - License management for all BMC Remedy products and work with procurement for license key management. User license management ( fixed and floating ). - Ability to train users of the Remedy system on how to use the tools effectively. - Understand the of creation of reports and the usage of Crystal Reports for customized reports as per user’s needs. SKILLS AND EXPERIENCE: - Clear understanding of relational database structures - At least 5 years of experience in the IT environment - At least 3 years of experience in the support of BMC Remedy products - Must have a solid understanding and experience with ITIL (Information Technology Infrastructure Library) and/or certification, specifically as it relates to Incident/Problem/Change Management within Service Support and Service Delivery. - Requires extensive knowledge of enterprise-wide IT Service Support and Delivery including: networking, applications, client server applications, database, application development/deployment and PC/LAN /WAN technologies. - Good listener, excellent verbal and written communication skills and the ability to work well with others and in a one-on-one environment - Excellent customer service and problem resolution skills - Ability and/or experience in training other staff on the proper usage of Remedy - Ability to take initiative and manage time efficiently - Excellent level of English both written and spoken. Other languages a bonus. - Available for travel when required ( once a year if that ) - team player, willingness to share information with others within the team and other teams. - Excellent ability to handle demanding situations and have good analytical skills - Skills in building and maintaining a CMDB PREFEERED SKILLS REQUIRED: - Remedy version 7.x experience and experience of migrations from version 6.3 to version 7.x - BMC training for ITSM preferred - Java script, SQL and Oracle Database important - Development of Remedy applications - Understanding of Apache, Tomcat environment and configuration thereof. - Active Directory environment, understanding of LDAP authentication. - General knowledge of BMC based products and ITSM modules - ERP knowledge (Oracle, SAP etc.) - Knowledge of event monitoring and turning events into tickets. Thanks/Regards, Chaitanya Y *XpertTech Inc* 400 W Cummings Park, Suite#5450A Woburn, MA-01801 Email: chaita...@xperttech.com Phone: 781-312-7717 Fax: 978-405-5040 www.xperttech.com -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to sap-workf...@googlegroups.com. To unsubscribe from this group, send email to sap-workflow+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-workflow?hl=en.
