Hi,
Role: Siebel Support - Functional Analyst Location: Bothell, WA Duration: 6+ months (extension likely) Rate: $ (all inclusive) for us *Summary of Project: *The team supports Siebel and Siebel Analytics applications. The IT Applications organization is performing company-wide shared services in the area of Application Solutions for business applications for Corporate Functions like Finance, Legal, Supply Management, Human Resources Management and Marketing. *Description of Assignment: *Functional support on business applications which are based on the mentioned technologies, conform the agreed service levels. Handle Change Requests for those applications or be part of a project team. Provide continuity and knowledge assurance for the Siebel application in the company landscape. Serve as lead functional analyst on global project teams. In this role represent existing Siebel solution and propose solutions. Prepare design and analysis documents. Represent solution to developer. System and regression test components. *Deliverables: *Call logging Incident and/or problem registration Incident resolution and communication to users *Specific Job Characteristics: *1. Incident management; give advice and answer questions from Support end users for all the areas of Siebel Sales applications including customized Siebel areas in business processes, quoting (equipment & service), eConfigurator, product, pricing, orders, change orders and CRM (Accounts, Opportunities, Forecasts, Activities, Campaigns etc.). 2. Functional Lead Analyst on global projects. 3. Ability to work in the North American user’s time zone 6AM to 6PM (GMT-8 hours), participate in teleconferences or web based meetings. 4. Support business demand peaks e.g. month-end support of system issues or project go-live 5. This position requires knowledge of environment settings for operating systems including related applications like browsers, MS Office, Adobe etc. 6. Siebel user administration including new account requests and managing assignment of responsibilities, list of values and other master data for both production and project requirements. 7. Registration of solutions and workarounds in a case registration system and maintain a FAQ database and other user documentation, as required Support Siebel Remote local client, DEV, QA, and Production environments *Knowledge and Experience: *The Functional Analyst needs to have knowledge about or expertise in with minimum of 3 years applicable Siebel experience: 1. Providing 1st line support to the user population via telephone as well as through incident tickets. 2. Experience with incident and problem management and effective triage of reported issues. 3. Service oriented focus and flexible attitude 4. Able to work independently with a diverse team spread across multiple locations in North America and Europe. 5. Is dependable and accurate worker and has a strong sense of ownership in tracking an incident through its resolution and communicating back to the end users. 6. Excellent verbal and written communication skills over the phone and email. 7. Able to quickly analyze incidents and either resolve, or provide workaround 8. Ability to recognize significance of incidents that should be escalated based on business impact. 9. Experience managing Siebel user administration 10. Familiar with browser settings, ability to troubleshoot common desktop concerns related to Siebel usage. *Thank you and take care,* *N A G E S H* *Xpert**Tech Inc** 400 W Cummings Park, Suite#5450A Woburn, MA-01801 Email : **nag...@xperttech.com* <a...@xperttech.com> *Phone : **781-767-7574** Fax: 781-207-0709* *Web : **www.xperttech.com* <http://www.xperttech.com/> -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to sap-workf...@googlegroups.com. To unsubscribe from this group, send email to sap-workflow+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-workflow?hl=en.
