*Greetings!!* ** *Please send your best consultants to mpar...@elementtechnologies.com* ** *CANDIDATES FROM T-MOBILE OR AT&T WILL BE GIVEN PREFERENCE* ** *Title: Application Support Analyst (2 positions)*
*Duration: 3 to 6 months** Bothell, WA* * * *Job Description:* An Application Support Analyst III has in-depth experience, knowledge and skills in an application support discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc…). *An Analyst III is able to work independently on escalated issues and prioritizes, investigates and resolves them with minimal guidance from others*. They function as the technical leads of their teams. Occasionally an Analyst III will be given opportunities to lead teams and projects to resolve complex technical issues. *Minimum Required Skills / Competencies:* • *4-6 years experience required* • Business systems analytical experience required • Experience working in the wireless industry (recommended) • Proactively suggest ways of improving system stability, availability, performance and reliability • *Provide Subject Matter Expertise in a core functional Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc…)* • Ability to prioritize and resolve multiple complex and critical issues. • Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment. • Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain • Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification • Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes. • Assess critical path and assist in implementation of any project required by the business • *Available to provide 24 X7 support as required* • *Strong experience working with Oracle on Unix using command line and GUI SQL tools. *• Strong knowledge of relational database design and support, including the support of large carrier class enterprise software systems. • System Analysis experience in the support/operation of a of large carrier class enterprise software system, preferably in a wireless environment. • Experience in testing, quality and change management methodologies. • Previous experience in 24hrs/day, 7days/week systems support capacity. • Experience in troubleshooting customer related issues and managing customer relationships required (4 to 6 years preferred). • Extensive experience with revenue reporting and accounting. • 4 year degree or equivalent work experience * * *Preferred skills:* Weblogic 10.3 Oracle 10g Windows/Unix Knowledge *Shift / scheduled hours* 24/7 * * -- Thanks Marcus Parker Element Technologies 15 Corporate Place South, Ste 209 Piscataway, NJ - 08854 Phone : 732-333-4659 Email: mpar...@elementtechnologies.com Web: www.elementtechnologies.com -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to sap-workf...@googlegroups.com. To unsubscribe from this group, send email to sap-workflow+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-workflow?hl=en.
