Hello,
This is Lucas from Urpan Technologies. We are a staffing firm that deals with contract and full time placement. I am looking for a *Service Desk *@ *Los Angeles, CA*. Please send me your updated resume in WORD format along with expected hourly rate & availability. If you are not available for any positions, but you know someone who would be a best fit for this job, please don't hesitate to pass on this mail to them.** Job Title: *Service Desk* Location: *Los Angeles, CA* Duration: *Full Time* * * *Job Summary: * Respond to incoming customer calls, assess less severe incidents, and assists with simple problem determination and restoration of service. This position is under direct supervision to execute Service Desk functions and procedures to maintain the operation of the bank's systems. The position serves as an entry level for problem isolation and resolution coordination of IT failures. *Major Responsibilities: * Learner/entry level role. · Provides Tier 1 support of low to medium complexity. · Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. · Generally follows documented procedures and checklists. Analyzes incidents to determine procedures to follow. 5% Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. 15% Responsible for severity 3 software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. 80% *Additional Information: * Work Experience Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. *Education * Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. *Thanks & Regards* Lucas Urpan Technologies, Inc 341 Cobalt Way, Ste 208, Sunnyvale, CA - 95131 408 459 7647 Ext 117 lu...@urpantech.com <lu...@somasoftsol.com> http://www.urpantech.com <http://www.somasoftsol.com/> *UrpanTech is a leading Executive Search and Recruiting Firm for Leadership Positions in IT, Sales, ENG, Infra, Consulting ,Recruiting, Finance and HR. UrpanTech is at Sunnyvale, CA, NJ, India and has nationwide and Global positions. We do both Retained and Contingency Searches for our clients in USA, Canada.* * * *UrpanTech -MBE Certified - NMSDC & SB Micro Certified (State of CA) **, **DBE Certified by VTA, CA & E Verified * -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To post to this group, send email to sap-workflow@googlegroups.com. To unsubscribe from this group, send email to sap-workflow+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-workflow?hl=en.
