Hello, DO NOT REPLY TO THIS MAIL. Please send resumes to dan (at) hireitpeople.net- no Phone calls please..
Our Direct Client in DC requires an Avaya Engineer. Minium 6 Years of Experience, Qualified candidates will have hands on experience with: • AVAYA System Administration (ASA) • AVAYA Modular Messaging • AVAYA ONE-X • AVAYA IQ Reports • AVAYA CMS Administration and troubleshooting • AVAYA CMS Supervisor • AVAYA Call-back Assist • Cisco Call Manager • CISCO Unity Call-Handler administration • CISCO Bulk Edit Utility • CISCO Bulk Administration Tool (BAT) The Tier 1 Systems Administrator should have a solid understanding and experience with moves, adds, changes on both Avaya Communications Manager, and Cisco Unified Communications Manager. He or she must have strong writing skills and excellent interpersonal and customer service skills. The Tier 1 System Administrator will be expected to work independently and as part of team in support of small to large installations and/or migration projects. He/she will be a strong communicator and capable of gathering call-center requirements, assisting customers with technical inquiries regarding the capabilities of the contact-center solutions he/she will support. He/she will be comfortable managing multiple customer priorities at any given time and understand the importance of detailed and accurate documentation, diagrams/Visio, and ticket tracking. Candidate will also be working in an Help Desk environment on an ACD assisting our customers and our field technicians. - Exp providing Tier 1-2 support for enterprise Avaya network - Working knowledge of supporting telephony contact center products or ACD - Avaya systems, CM, MM, CMS, IQ - Strong working exp. with AAR/ARS - Strong working exp. with W/Class Routing, VDN, Vector’s and ACD Call Center - Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services - Exp troubleshooting and problem identification - Exp working w/ equipment vendors and telecom providers to resolve issue - Exp monitoring and resolving service requests based on SLAs - Working knowledge of Modular Messaging 5.x. - Knowledge of Cisco IP Platform and Cisco UC solutions - Avaya Unified Communications and all adjuncts - Exp managing complex voice projects across all teams.\ - Telecom management, configs, monitoring, patch/f/w and capacity planning - TDM, SIP and H.323 endpoints - Knowledge of Avaya S87xx server ,IP Network Regions, Audio shuffling, Hair Pinning - Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450, CMS - Nice system, and connectivity into other telephony adjuncts. - Troubleshoot and diagnose production impacting telephony support applications. - Interpret system logs, events , isolate failure points - Understanding of tools and techniques to diagnose telecom problems. - Best practices of operating systems, server hardware configs and databases. - Proficient knowledge or certification of Avaya’s Architecture software and hardware - Understanding of the technology of SBC, ACME and Audio Codes - Understanding of VoIP protocols, QoS standards and policies. - Working knowledge of Microsoft UM and Integration with Avaya Switches Dan Hire IT People, LLC 1761 S Street NW, Suite # LL4 Washington DC 20009 Hire IT People, LLC is a Washington DC Government preferred IT Staffing Vendor under the ITSA Program. -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
