*Greetings!* * *Our* “Cupertino, CA” *based client is looking for* “Genesys Contact Center Consultant / System Integration” *to fill its *Contract* opportunity.
* * *Title**: Genesys Contact Center Consultant / System Integration* *Locations:* Cupertino, CA *Duration: **9+ Months* * * * * *Job Description: * * *· *Genesys Experience * o Understanding the working of a contact center o Fair knowledge on Genesys Framework ( Tserver, Statserver, URS) o Add, Change, Delete phone extension and user configuration in Genesys as needed. o Fair knowledge on Genesys Inbound and Outbound o Knowledge on Multi-Channel Routing (MCR) is an advantage o Should have fair knowledge on basic CTI concepts, ACD and IVR o Flair for writing test cases on contact center scenarios o Should have fair knowledge on SIP technologies o Call Flow Analysis · Should be able to work in a client facing role and co-ordinate with Client Project Managers and other external stake holders · Ability to gather test requirements, create Test Strategy, Test Plan and drive end to end QA execution in a fast paced multi vendor environment · Should be able to understand technical architecture and translate this into Test Strategy · Manage test delivery with offshore team, planning, review, monitoring and reporting project status · Technical hands-on experience on Functional testing is essential · Experience on performance testing will be added plus · Proven ability to work creatively and excellent analytical ability and problem solving skills · Excellent communication and inter personal skills · Having development experience will be an additional advantage * * *Warm Regards,* *Viduthalai Selvan (Vidu)* *First Tek, Inc.* *Direct:* 732-328-2287 *viduth.sel...@first-tek.com* | *www.first-tek.com* *Ranked 31st on Deloitte 2008 NY, NJ, CT Technology Fast 50* *A 2007 Inc 500 winner for 2004-2006* *A 2007 NJ Finest winner for 2004-2006* *Ranked 4th on Deloitte 2007 Technology Fast 50 for 2002-2006*** -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/groups/opt_out.
