Hi Folks, Greetings for the day!!
Please find the below Job Description and share me your Interest and the profiles to rajend...@ttssolutionsusa.com *Job Description : * Title: Sr End User Support Spec Lead Location: Tulsa, OK Duration: 6+ Months *Purpose:* Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. *Characteristics/Scope: * As a level in the Professional Track, work is accomplished through independent contributions or project work requiring advanced subject area knowledge and decision-making skills. Has wide-ranging experience, using professional concepts and company objectives to resolve complex issues in innovative and effective ways. Requires specialized comprehensive knowledge in specific area, with depth and/or breadth of expertise. Solves complex issues and problems; takes a broad perspective to identify solutions, and using applicable functional knowledge and existing methodologies. Exercises judgment in selecting best methods, techniques and evaluation criteria for obtaining results. Interprets internal or external business issues and recommends solutions/best practices. Ability to execute highly complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions. Is recognized as an expert in own area within own discipline/function within the organization. Networks with key contacts outside own area of expertise. Level at which career may plateau. Serves as a resource for best practices/quality on functional teams or projects. Works independently, with guidance in only the most complex situations. Trains, guides and mentors other professionals or colleagues with less experience. Determines methods and procedures on new assignments and may coordinate activities of other personnel, lead functional teams or projects, and serve as a best practice/quality resource. *Basic Requirements:* (Minimum Experience) Bachelor’s degree and at least 8 years of experience providing IT technical services and support using network remote access At least 1 year of lead experience OR At least 10 years of experience providing IT technical services and support using network remote access At least 1 year of lead experience Thanks & Regards *Rajendhra* *Talent Acquisition Group *Direct: *(512) 308 3789 *| Desk: *(512) 237 7820 x 102 **rajendhra* <sand...@ttssolutionsusa.com> *@ttssolutionsusa.com* <sand...@ttssolutionsusa.com>* | * http://www.ttssolutionsusa.com 13809 Research Blvd, Suite 279 Austin, TX 78750 -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
