Hi Professionals, Please let me know if you have any resource for this position:
*ROLE :: Contact Center Business Analyst* *Location : Pittsburgh, PA* • Work will be focused on delivery of a new and Enhancements for Retail IVR system • Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. • Document business requirements, functional/non-functional requirements, use cases and call flows. • Define Business Solutions around IVR and Routing Requirements. • Assist with users acceptance testing. • Employs traceability of requirements • Ensures sign-off and baseline of requirements • Anticipates and actively resolves problems and issues with requirements. • Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks. • Strong and Clear Communication Skills • SDLC - Agile Experience is a plus *Thanks,* *Raj Yadav* *Cell : 609-207-7013* *Email : raj.ya...@nityo.com <raj.ya...@nityo.com>* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
