*Title: Business Analyst* *Location: SFO, CA*
*Duration: Long Term* *Skills Outlined in the Attachment Job Description Document:* 1. Strong understanding of current technology and the ability to learn new technologies quickly. 2. Experience with project and cross-functional team coordination within multiple application environments. 3. Strong analytical and problem solving skills. 4. Possess thorough understanding of business analysis techniques and tools as they relate to IVR and CTI applications. 5. Understands basic telecom functions: DNIS, ANI, and skillset routing 6. Experience with IVR communication features: Speech Technology, DTMF, and Text to Speech technology 7. Strong communication skills (written and verbal) for information gathering and the ability to interact with various levels of management. 8. Ability to handle multiple tasks, set priorities, schedule and meet deadlines. 9. MS Office Professional including: Word, Excel, PowerPoint and Visio. 10. Proficient in SQL for Oracle. 11. Ability to analyze IVR call detail data and develop Business Intelligence reports using SQL queries. 12. Problem solving skills: Adept in responding to new information, shifting priorities, changing conditions, and unexpected obstacles. 13. Strong communication and integration skills: Ability to train, and ability to effectively communicate with customers including listening, asking relevant questions, giving appropriate guidance and feedback. 14. Facilitator role: Manage meetings & Conflict resolution. 15. Works independently with only general direction and minimal supervision. Uses skills and abilities to complete complex tasks, including deciding which processes to use. 16. Has the ability to self-manage own time and prioritize work to meet timelines. 17. Demonstrate ability to reason logically and provide effective solution to complex problems. Make quality decisions based on facts and business priorities. 18. Provides alternative solutions when unable to deliver a requested product/service to the customer. Regards, Ashok. M asho...@oslosolutions.com -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
