*Hi,*

*Kindly let me know if you are comfortable on below position.*



*Position: QA Tester/ IVR*

*Location: Indianapolis, IN *



*Must be GC or US citizens!*



*Essential Knowledge & Experience*

• US citizen

   - 3-5+ years health care, call center technology & applications
   experience. Strong QA experience with executing enterprise call center
   testing.
   - Creation/utilization of automation scripts for monitoring & regression
   - Executing scripts and participating in load tests with PT vendors
   (e.g. EMPIRIX, Cyara, etc.) on telephony systems using test automation
   - Testing telephony systems including PBX and CTI functionality
   - Speech recognition, IVR, Chat
   - Genesys call routing software
   - Testing and defect tools (e.g. Rational CQ & QM) Role Requirements
   - Excellent verbal and written communication skills
   - Facilitates test preparation and execution within timeline & with
   quality
   - Works with IT Quality Control Sr Advisor to understand and execute QA
   and SDLC processes and policies
   - Provide QA time estimates on project activities; contribute to process
   improvement
   - Interact with internal groups as part of test support activities
   - Manages the relationship with peers in IT and business for system(s)
   supported
   - Communicates testing risks and issues to IT Quality Control Sr
   Advisor, including mitigation strategies
   - Works with testing leadership to suggest optimal methods to employ to
   assure developed product conforms to requirements and design
   - Executes Test Data Mgmt, collection of requirements, evaluation of
   available data, ID gaps and owns test data provisioning tasks
   - Creates and executes the appropriate test assets (Test cases, scripts,
   metrics) to assure the developed application conforms to requirements and
   design
   - Creates and maintains test cases and defects in repository
   - Executes testing and capture results across multiple testing phases,
   including CIT, SIT, UAT, Regression and Load
   - Creates project-related test assets with completeness and quality
   - Performs defect mgmt in tracking tool, captures status and
   collaborates with appropriate parties to assist in resolution of defect



*Required Skills:*

   - Creates and executes the appropriate test assets (Test cases, scripts,
   metrics) to assure the developed application conforms to requirements and
   design
   - Creates and maintains test cases and defects in repository
   - Executes testing and capture results across multiple testing phases,
   including CIT, SIT, UAT, Regression and Load
   - Creates project-related test assets with completeness and quality
   - Performs defect mgmt in tracking tool, captures status and
   collaborates with appropriate parties to assist in resolution of defect





Regards

*Mayank*

978-558-4666 x 103

*may...@teknavigators.com* <may...@teknavigators.com>

*TekNavigators*

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