Dear Partner, 

These are the DIRECT CLIENT requirements currently open with Zensys 
Technologies. 







 
IT Analyst (Service Level Management) 




 
 
SKILLS 







·         IT Analyst to establish Service Level Management process. 



·         Solid experience with developing & establishing SLA'a in a complex 
SaaS IT environment. 



·         Collaboration across multiple IT and business constituencies of the 
SaaS environment. 



·         Excellent communication, presentation, process architecture, process 
analysis skills. 



·         Minimum ITIL Service Practitioner certification (ITIL Service Manger 
is preferred). 




 
 





 
 
RESPONSIBILITIES 



·         Document service components. 



·         Identify specific performance requirements according to response 
time, availability, service quality, etc. 



·         Document any requirements/performance gaps, and related corrective 
actions. 



·         Establish OLA's with Internal Service organizations (IT & Business). 



·         Establish Process for Continued Service Improvements, reporting & SLA 
governance. 




 
 

No. Of positions: 1 
Start Date: Immediate 
Location: Bay Area, CA 
Duration: 3-6 months 




 


Please respond with Resume, Rate and Phone numbers of the Consultant. Make sure 
the Consultant's skills match the requirement.  

Please respond with Resume, Rate and Phone numbers of the Consultant. Make sure 
the Consultant's skills match the requirement.  




 

I will contact you, if I need more information. 


Regards,
Amar Asher
Zensys Technologies, LLC
Irving, TX 75039. 
214.256.3029 direct
[email protected] 



A Certified Minority Owned Business Enterprise (MBE) 




 
 


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