*Title : Service Now Customer Administrator *
*Location : Houston TX*
*Duration : 6+ months*
*Required : *
*Service Now Customer Administrator *
*Overview :
*The *Service Now customer system administrator* role is technical in
nature and dedicated to the basic administration and overall health of
the *Service
Now* platform. The ideal candidate will have proven implementation
experience, a background in the IT Infrastructure Library (ITIL) business
process, and working knowledge of IT operations. Past work experience with
industry leading providers of help desk, IT service management, asset
management, network and systems management or similar technologies a
definite plus.
The system administrators will perform fundamental administration and
configuration tasks in the Service Now instance including, but not limited
to, standard configuration, user administration, security, workflow, date
management, and integrations. This role will manage the Service Now release
cycle three times per year and is dedicated to working directly with *Service
Now* application.
*
Responsibilities : *
• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor
SLA workflows
• Create and track Service Catalog requests, and items
with variables
• Create, monitor, modify, and publish Service Catalog
workflows with approvals
• Follow the notification process back to the Business
Rule
• Import data into the instance
• Create and use update sets to facilitate moving
customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application
configuration questions
• Aiding in translating business requirements into
technical requirements
• Facilitating
Thanks & Regards
_________________________________________________________
* *
*Atul Kumar*
*Net2Source Inc., *
Board: (201) 340 8700 Ext.: 419 | Fax: (201) 221-8131
Email: a...@net2source.com
[image: 1234]
*P** Please don't print this e-mail unless you really need to.*
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