Hi, Could you please go through below mentioned job requirement and update me with relevant consultant's CV!!!
*Title: Desktop Support, **(*Skill: Break-fix (MUST) *Duration: 6 month contract * *Location: Cedar Rapids, IA* Will be responsible for the following: Ø Accurately testing, identifying, repairing, resolving, end user technical issues regarding network/desktop/laptop/Server/printer support. Ø Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives Ø Backing up and restoring user data, settings and associated systems administration activities Ø Assist Service Desk /Remote Desktop Support teams for hands and feet coordination efforts Ø Assist on Incident and Problem management activities Ø Taking ownership of issues through to resolution on all appropriate requests Ø Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information Ø Move equipment associated with escalated help desk incidents and service requests Ø Recommends and/or performs upgrades on systems to ensure longevity Ø Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Ø Adhere to ticket response and resolution SLA’s as agreed upon with the customer Ø Assist on special projects like OS migrations, PC refresh and large scale PC deployments Ø Available for on call support during afterhours as and when necessary. Ø Willing to work on 24/7 environment. * * *Desired Experience and skillset:* Ø At least 2 years hands on experience as desk side/local IT engineer Ø Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc) Ø Strong Microsoft Operating System installation and troubleshooting skills Ø Basic understanding on Windows Server 2003/2008/Linux/Unix OS Ø Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Telecom. Ø Basic knowledge of MAC OS, lotus Notes, blackberry. Ø Hands on troubleshooting of VPN issues Ø Basic understanding of Audio/Video equipment and conference room setup Ø Imaging/Re-imaging of workstations and laptops Ø Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions Ø Strong Customer service skills Ø Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Ø Strong written and verbal communication skills Ø Must be detail oriented and self-motivating Ø Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. Ø Global exposure in large environments would be preferred. *Many Thanks,* *Gaurav Sharma* *HMG America LLC* *732-645-2039* -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to sapbrains+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.