Hi,
Please find the job description,
If interested please respond me ASAP with updated resume & candidate
details to suren...@palni.com,
*Job Title : System Support-Associate*
*Location : Salt lake city, UT*
*Duration : 12 months*
*Position Purpose*
The Systems Support Technician - Associate is responsible to coordinate,
implement, support, maintain and troubleshoot computers, networks, and
other devices.
Basic familiarity and minimal experience with system support technology.
Works on small, defined elements of large projects. Incumbent's ability
encompasses a subset of the total knowledge required within the support
specialty area, and incumbent is in process of developing remaining
skills. Requires additional support and/or training to become fully
proficient. This position will be overseen by higher lever technical
contributors such as the senior and consultant professionals.
*Job Essentials*
1. Under the direction of other team members, performs onsite analysis,
diagnosis, and resolution of information technology problems (computers,
networks, IP phones, wireless, printers, scanners, etc.), and recommends
and implements corrective solutions. Assists other teams to resolve issues.
2. Under the direction of other team members, installs, configures, tests,
maintains, monitors, and troubleshoots end-user workstations and related
hardware and software in order to deliver required desktop service levels.
3. Assists in resolution of service desk incidents and documents requests
in a timely manner as specified by approved Operational Level Agreements
and Service Level Agreements.
4. Under the direction of other team members, participates in completing
projects following enterprise standards. Assists in ensuring that key
stakeholders both inside and outside of Information Systems are updated on
project status, issues, barriers, etc.
5. Assists in maintaining critical support documentation in the enterprise
defined knowledge repository.
6. Assists in the implementation of enterprise defined security policies
(hardware and software) and assists in the monitoring of compliance for
users, systems and devices.
Minimum Qualifications
Associates degree in computer science field or management of information
systems or two years experience in a system support or other computer
science / management information system related technical field (hardware
support, etc.). Degree must be obtained through an accredited
institution. Education is verified.
*Valid driver's license. (Position may often require individual to travel
between facilities to provide support)*
Understanding of troubleshooting principles, methodologies, and issue
resolution techniques.
Basic knowledge of applicable data privacy practices and laws.
Basic understanding of networking fundamentals and active directory.
Basic knowledge of industry standard word processing and spreadsheet
software.
Basic knowledge of industry standard email systems.
Preferred Minimum Qualifications
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Self motivated and directed.
Keen attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure
environment.
Strong customer service orientation.
Experience in a healthcare environment.
*Certifications*: CompTIA A+, CompTIA Network+, Microsoft Certified
Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP),
Microsoft Certified Desktop Support Technician (MCDST)
Physical Requirements
Carrying, climbing, crawling, hearing/listening, lifting, manual dexterity,
pulling/pushing, seeing, sitting, speaking squatting/kneeling, standing
walking
*Thanks*
*Surendra TummalacherlaPalni Inc*
1901 North Roselle Road, Suite: 800,
Schaumburg, IL 60195
Direct : 214-628-0129
Office : 630-635-2657
Fax: 847 890 6394
Email/GTalk_Id: suren...@palni.com <suren...@palniinc.com>
www.palniinc.com
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