Hi,

Hope you are doing good.


Share your resumes to *prak...@hclglobal.com <prak...@hclglobal.com>*



*Role : Network Architect(Telecom Software UCCE Engineer)*

*Location:** Middletown, NJ*

*Duration : 8 months+*



*JD:*



*AT&T UCCE 10.5 Expert*

The candidate should be UCCE 10.5 expert on the Contact Center. He would be
responsible for technical troubleshooting of complex solutions, system
designs, organizing and driving cross-functional teams in the execution of
solutions for select, strategic customer opportunities.

Role requires a blend of technical prowess, project management, situation
management, and communication skills. Requires ability to troubleshoot and
resolve complex and mission critical system problems with the top priority
of making the customer whole.

·                 *Skills Preferred: *
Working knowledge of Cisco Unified Communication product sets including the
design and deployment of Cisco Contact Center solutions networks.

·                 Emphasis is on Contact Center Experience with UCCE 10.5

·                 Exposure to other contact center products like Avaya is a
plus

·                 Knowledge of and sustained expertise with relevant
Contact Center technologies (examples include: ACD, CTI,
Outbound/Predictive Dialing).

·                 Cisco Certifications CCNA, CCVP or CCIE Voice is
beneficial but not required.

·                 Domain knowledge: 1) IP Telephony 2) Contact Center and
Telecom experience

·                 Work closely with cross-functional project teams, Cisco
sales Account Teams, Technical Services, professional service teams
(delivery teams) to help identify, clarify and resolve critical issues
encountered on customer opportunities.

·                 Has the ability to proactively anticipate and resolve
project issues.

Location: Flexible for any location in US and Middletown will be an added
advantage





*Regards,*



*OmPrakash M.*
HCL Global Systems Inc,.
24543 Indoplex Circle, Suite 220, Farmington Hills. MI 48335

*Board : *248-473-0720 EXT : 180
* Email : *prak...@hclglobal.com

*Skype:* Prakash.Doozy

*LinkedIn:* www.linkedin.com/in/omprakashdoozy

*www.hclglobal.com* <http://www.hclglobal.com/>

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