Hello,
*Title: Desktop Support/L1 Support*
*Location : Pleasanton CA *
*Duration: 6+ Months *
*Qualification & Skill Levels*
Experience supporting & troubleshooting Windows server environment
Vendor management
Working knowledge on Service management tools
Troubleshooting and problem solving skills
Must work well with people both in and out of the group
Adhere to defined Incident & Change management process
Good verbal and written communication skills
Must be able to co-ordinate well between teams
*Roles & Responsibilities:*
Plan, create, document and manage Requests to Release (RTRs) effectively
Complete understanding and adherence to migration process and procedures
Perform SOP based migration related tasks
Triage between groups to ensure all assigned tasks are complete
Ensure 100% compliance to processes defined
Escalate as per defined escalation matrix
Responsible for timeliness and accuracy of migration related tasks
Thanks & Regards
Mohit Nigam
Direct: 408-418-5779 Ext 248
Email: mohi...@idctechnologies.com
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